Norma B. Email & Phone Number

Austin, Texas, United States

Created welcoming atmosphere and worked with children to promote positive emotional health and improve physical wellbeing. Assisted the children as a motivational and nurturing coach while providing focused and clarified instructions to improve their sensory motor, proprioception, and cognitive abilities during each stage of their treatment session. Fostered independence, provided emotional support, and motivated children to learn and progress while serving as liaison between parents and director to help develop and implement individualized treatment plans. Presented treatment progress and goals in weekly meetings and maintained professional knowledge by attending additional educational workshops and trainings while working in a team centered environment with additional coaches.

Austin, Texas Area

Provided accurate and empathetic technical support to local and international customers while troubleshooting various issues regarding their properties and real time impacts to their business. Guided customers through corrective steps and supported them by providing additional educational material whenever needed. Researched, diagnosed, and resolved issues for punctual resolution and escalated priority issues when necessary while communicating with additional triage team to educate myself on additional problem solving methods for future reference. Conducted live onboarding and trained property managers and innkeepers on how to make best use of available in house software. Manually reallocated inventory to assist dev ops team when encountering a double booking. Presented feedback on user pain points to assist OPS team in developing bug fixes during weekly team meetings. Joined Latinos at HomeAway to connect with additional community and inclusion groups in the workplace. Continued learning additional skills by taking classes via company websites online educational knowledge database powered by Linked In Learning.

Stephenville, Tx

Operated multiple machines and simultaneously coordinated with the Auto-Pal Distribution center to properly verify production counts for future shipments. Maintained accurate inventory level whilst troubleshooting problems on the production line. Took initiative to learn more than expected of the operator position and trained all new operators hired. Provided instruction toolkits to new operators and audited their performance. Provided trainee performance evaluations to Team Advisors during peer review meetings.

Assisted Residential Living & Learning Housing Coordinator with various clerical duties involving scheduling, computer information systems, password management, and assignments throughout the day while maintaining a professional work ethic and agreeable manner. Provided support to students via phone, web, and ticketing management operated by our Residential Management System.