Norma Brown Email and Phone Number

Direct cross-functional counseling, housing, teaching, residential aide, andrecreational team for a Tier II shelter system servicing 32 families and targetingsupporting residents in obtaining permanent housing.* Strategically schedule staff to ensure optimal coverage of each shift and provision ofcomprehensive services.* Apply solutions-focused decision-making and leadership skills toward defining,developing and executing policies, procedures and standards for steering all staff,resident and facility initiatives.* Supervise overall functioning of facility

Presented Program Director with detailed operational performance reports.* Lead staff in executing program goals* Supervised social service and Residential Aide staff

Demonstrated strong research and analysis skills in conducting complex evaluation offacility resident outcomes post-graduation to define factors impacting positive substanceabuse rehabilitative results compared to program participants who returned to facility.

Provided comprehensive tenant services for both children and families.* Spearheaded youth after-school program and tenant workshops, events and meetings.* Served as management/tenant liaison in addressing, negotiating and resolving rentissues.

Administered Parenting Group program assisting parents in regaining custody of childrenfrom the foster care system, successfully facilitating and graduating 7 12-week classes.* Guided groups in implementing alternative parenting methods through proactiveleadership of discussions and role-play.