Norma Carrasco Email & Phone Number

I am a dynamic professional with a diverse skill set and a passion for driving operational excellence and customer satisfaction. With a solid foundation in retail market development, customer service, and workforce management, I bring expertise in communication, analysis, project management, and leadership to every endeavor.Driven by a commitment to excellence and continuous improvement, I am dedicated to leveraging my diverse skill set and experiences to drive positive outcomes for organizations and stakeholders. I am passionate about building strong relationships, solving complex challenges, and making a meaningful impact in every role I undertake.Key Attributes:Communication and Leadership: My career has honed my ability to effectively communicate complex ideas and strategies, whether collaborating with teams, liaising with stakeholders, or resolving customer concerns. As a team lead and analyst, I've consistently demonstrated strong leadership skills, guiding teams toward common goals and fostering a culture of excellence.Analytical Proficiency: With a keen eye for detail and a strategic mindset, I excel in analyzing data and performance metrics to derive actionable insights. This analytical approach has been instrumental in enhancing profitability, efficiency, and compliance within dealership environments.Customer Service and Conflict Resolution: Throughout my career, I've been committed to delivering exceptional customer service and fostering positive relationships. My experience includes managing confidential customer data, mediating conflicts, and ensuring customer satisfaction across diverse channels, from social media platforms to direct interactions.Project Management: Whether evaluating dealership packages or coordinating training schedules for hundreds of representatives, I thrive in fast-paced environments where multitasking and prioritization are key. My proficiency in project management tools and techniques has enabled me to successfully drive initiatives from conception to implementation.

• 

  California State University, Fullerton

  Bachelor Of Science