Norma Chapa Email and Phone Number

Beauty Advisor Specialist (Chanel)Responsibilities and duty’s; driving sales increases both in Chanel as well as entire store. Advising cliental on both skin care as well as cosmetic enhancements. Working one on one with exclusive customers giving direction for beauty needs. Presenting and applying cosmetics and assisting my customers in determining what products would ensure long term results. Also learning proper knowledge of all lines within the company allowing me to educate both my customers as well as fellow associates. Acknowledged as top sales producer shortly after beginning with the company.

Responsible for inventory management, sales, and team development. Increases previous annual sales over 35%. Improved customer service levels ensuring customers received a unique experience providing outstanding customer service. Held multiple challenges including successful GWP, events, meeting and exceeding goals. Improve inventory levels and appearance levels. Inspired the team to exceed their productivity levels. Interacted with other counter managers in cosmetics to improve the synergy of the Macy’s cosmetic team

Met and exceeded sales goals and developed effective internal controls and always operated within budget. Earned a reputation as a valuable and cooperative coworker being fair, honest, and willing to help others when needed. Highly regarded by all employees as caring and hard working. Ability to communicate effectively with customers, management, and staff. Effectively resolving conflicts at appropriate times and having the ability to learn new procedures very quickly, goal-oriented, action-oriented, Able to integrate all business functions, team player. Developed strategies to exceed sales goals and customer service. Effective in stressful situations. Scheduled and delegated assignments. Dealt tactfully and effectively with difficult customers. Consistently maintained high profit margins on all projects. Established goals and objectives, developed policies and procedures. Established efficient office procedures, Bank deposit, Inventory control, open and closing of locations, invoicing systems, maintaining store appearance, planograms, and receiving and shipping of merchandise.

Sales Store ManagerWholesale Manager, retail and collections, Open/Closing Store, Bank deposit, Inventory control, scheduling and delegating assignments, Maintained Store orderly appearance, displays, receiving merchandise. Developed effective internal controls and always operated within budget. Assisted in establishing a successful structure for a growing company. Developed business and strategic plans.• Developed effective internal controls and always improving the sales goals

Formulated pricing policies on merchandise according to requirements for profitability. Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementation. Implemented an effective sales plan. Developed and motivated staff, forecasted store sales. Gave performance reviews, manifested and scheduled cargo for export. Developed sales program and trained all employees in the program's procedures and goals. Experienced in problem solving, leadership and communications, sales training, and customer relations. Responsible for merchandising, customer relations, and retail sales management. Maintained orderly store appearance. Maintained sales and profit goals in a high volume store. . Responsible for wholesales goals, collections, schedules, inventory control, Bank deposit, loss prevention, and merchandising standards and maintained budgetary controls,• (Best sales associate on entire National Company for six consecutive years with highest gross margin]