Norma Mashburn Email & Phone Number

• Led an amazing team of 20 members using MasterTax software for processing and filing tax data for our over 20,000 customer FEINs.
• Responsible for filing US federal, state, and local tax returns on a periodic, quarterly and annual frequency for 20,000 customers. Filed over 300,000 returns quarterly on a multi-state, multi-jurisdiction environment
• Collaborated with other internal departments to provide best in class tax filing experience for our customers
• Partnered with all US tax agencies to maintain professional relationships and stay up to date with compliance requirements
• Managed a team of remote works located across the US and in India

• Promoted to a leadership role to assemble and lead a team responsible for processing customer tax data using new technology built internally for processing and filing employment tax returns. During this time the team.
• Developed new processes and procedures built around new tax software for processing and filing tax data for our customer base. Trained team members on newly developed processes and implemented process improvement.
• Collaborated with technology teams to test new processes
• Assisted in the build out of the new software to implement enhancements

• Transitioned to a Project Manager role to develop processes around quarterly and annual tax filing cycles for customers. During this time customer base grew from over 100 customer FEINs to around 15,000 total.
• Developed and implemented standard operating procedures to formalize the tasks for quarterly and annual tax filing cycles
• Managed the quarterly calendar for cross functional teams
• Structured quarterly processes to measure progress toward set department metrics
• Analyzed processes and managed process improvement projects

• Began my career at Ultimate Software as one of the original Payment Services members. Implemented MasterTax Software for service providers providing tax administration for over 100 customer FEINs.
• Processed payroll data for customers, collected funds, paid deposits, filed returns.
• Responded to customer agency inquiries
• Prepared amendments

Tax Dept - SALT

Atlanta, Georgia, United States

Employment tax - research, planning, and compliance

Atlanta, Georgia, United States

Tax Dept for BellSouth Corp

Tax accountant - prepared and reviewed tax returns.

Macc, Tax

Activities and Societies: Alpha Kappa Psi

Bba, Accounting

Activities and Societies: Alpha Kappa Psi