Norma Ramirez Email & Phone Number

Pharr, TX

Giving great service to inbound calling customers.

Mcallen, Texas Area

• Finished clinical hours before employment
• Took patients chief complaints and vital signs
• Gave injections, vision exams, checked patients glucose, and drew labs using butterfly and syringe method
• Used urinalysis, Hgba1c, Lipid, H-Pylori, EKG, Bio-Z, tympanogram, spirometry machines

Frisco, TX

• Duties include restocking, ordering, reordering, and auditing watches for showcase display
• Handled all telephone calls for orders in-store to be shipped and customer inquiries
• Translator from heavy Korean accent co-workers to customers
• Offered personal shopping for customers, and met monthly sales goals
• Set up new Wholesale accounts, handled store refunds, returns, and exchanges

Open and close stores as a double key holder for two store locationsDaily sales reports with year to date growth documentation Received shipment to restock and ran reports that would locate stores that have shoe size needed for customers Participant in "smile journey" which included 5 steps in customer service with 3 key points in selling productTrained.

Worked with open schedule shiftsLevel Two waitress where I understood the menu, prices, and responsibilities needed to sufficiently run any shift Averaged seven table sectionsused personal money to make change while starting a shift

Medical Assistant Program, Health/Wellness

Activities and Societies: Mentor ClubGraduated with Honors

Majored In Arts, Psychology