Norma Guerin Email and Phone Number

Provide office and administrative support to small businesses and solopreneurs. I provide web design, bookkeeping, business correspondence, newsletters, spreadsheets, databases, PowerPoint presentations, proofreading, internet research and anything my clients throw at me.

Customer service for rentals and dispatch. Open new rental orders and print contracts, direct drivers in delivery and pickup of rentals/sales. Contact outside haulers as needed and schedule delivery/pickup of rentals/sales. Create, code and receive purchase orders. Assist with other administrative duties as needed.

Provide excellent customer service for Annuities. Provide accurate and appropriate information to assist clients. Analyze data to improve internal processes and customer experience. Advise clients on a myriad of annuity-based inquiries. Liaise between other specialists to provide quality control of the customer service experience. Collaborate with team members to provide work flow continuity. Continually learn new skills to aid specialist and improve the customer experience.

Collected and organized data from various sources to support and assist underwriting staff. Data entry into quoting program and documentation retrieval. Oversee Research and FAX inboxes. Promoted to Team lead and resource for Book Transfer documentation and procedures. Train new contractors, quoting team, IT and Process Improvement teams on processes and procedures of collecting and documenting data. Proficient in Microsoft Office Suite, Salesforce, Phoenix and conversion of TIF and JPEG into… Show more Collected and organized data from various sources to support and assist underwriting staff. Data entry into quoting program and documentation retrieval. Oversee Research and FAX inboxes. Promoted to Team lead and resource for Book Transfer documentation and procedures. Train new contractors, quoting team, IT and Process Improvement teams on processes and procedures of collecting and documenting data. Proficient in Microsoft Office Suite, Salesforce, Phoenix and conversion of TIF and JPEG into PDF formatConsistently met and surpassed production goals Show less

Provide outstanding customer service to internal and external customers. Work closely with salespeople to create positive experiences for our customers. Direct calls and emails to key personnel, work closely with other teams for warranties and A/R - Invoicing. Cleaned up and maintained filing system. Maintain e-filing in our shared drive. Supervise and direct summer interns and temporary personnel. Update spreadsheets for order visibility and alert team when updated each day. Owner… Show more Provide outstanding customer service to internal and external customers. Work closely with salespeople to create positive experiences for our customers. Direct calls and emails to key personnel, work closely with other teams for warranties and A/R - Invoicing. Cleaned up and maintained filing system. Maintain e-filing in our shared drive. Supervise and direct summer interns and temporary personnel. Update spreadsheets for order visibility and alert team when updated each day. Owner of team inbox and direct POs to other team members. Enter orders and update customers on availability. Keep track of inventory and monitor for discrepancies. Other duties as needed. Show less

Provide superior customer service in customer relations, sales and rental of equipment, set up and maintain showroom displays of contractor supplies. Multitask in a fast paced environment, excellent interpersonal communication skills and keen attention to details. Use Rentalman software, communicate with customers in person, by phone, email or letters. Follow up on finalizing contracts and contact customers to extend rentals or call off equipment. Create and update customer information in… Show more Provide superior customer service in customer relations, sales and rental of equipment, set up and maintain showroom displays of contractor supplies. Multitask in a fast paced environment, excellent interpersonal communication skills and keen attention to details. Use Rentalman software, communicate with customers in person, by phone, email or letters. Follow up on finalizing contracts and contact customers to extend rentals or call off equipment. Create and update customer information in Rentalman database. Determine customer issues and facilitate as needed. Show less

Accounts payable and receivable, match purchase orders with invoices and code to correct General Ledger accounts. Bank reconciliation, open and distribute mail, account filing and archiving. Resolve customer issues with billing. Rentalman software. Create and distribute reports for month end and year end. Assist Manager with budgets, scheduling monthly and yearly reports. Communicate with other Administrators at a Branch, District, Regional and Corporate level. Human Resources - new hire… Show more Accounts payable and receivable, match purchase orders with invoices and code to correct General Ledger accounts. Bank reconciliation, open and distribute mail, account filing and archiving. Resolve customer issues with billing. Rentalman software. Create and distribute reports for month end and year end. Assist Manager with budgets, scheduling monthly and yearly reports. Communicate with other Administrators at a Branch, District, Regional and Corporate level. Human Resources - new hire paper work, orientation and training. Uniform orders for service personnel. Safety Officer - update and maintain safety records for all personnel at branch, lead safety meetings, weekly and monthly inspections of yard and buildings. Benefits coordinator - for medical, dental, vision, 401K and AFLAC. Payroll reports and ensuring all payroll hours are accurate, adjusting for sick, vacation and holiday time, Approve time weekly and send to management for final approvals. Show less

Detail oriented, deadline driven department. Daily correspondence and customer service with reps and managers. Prepare expense reports and purchase orders, creating, editing and reformatting documents and manuals. Coordinate meetings for management, order supplies, make and update travel arrangements, coordinate department moves. Train reps and other departments in compensation, audit reports, update rep data in Access, and distribute mail, Maintain and update databases for other support… Show more Detail oriented, deadline driven department. Daily correspondence and customer service with reps and managers. Prepare expense reports and purchase orders, creating, editing and reformatting documents and manuals. Coordinate meetings for management, order supplies, make and update travel arrangements, coordinate department moves. Train reps and other departments in compensation, audit reports, update rep data in Access, and distribute mail, Maintain and update databases for other support personnel, and create spreadsheets for budgets and itineraries. Accounting Connections Show less

for Fabrication Company. Accounts payable and accounts receivable, reconcile sales at month end, job costing, proposals and contracts, enter time, letters, filing, faxing, copying, phones, internet, mail and any other general office duties as required. Receiving Clerk in corporate office of safety supply company. Process packing lists from suppliers, reconcile with purchase orders, data entry for corporate and four branches; approximately 80 - 130 receivers filed per day, generate transfers… Show more for Fabrication Company. Accounts payable and accounts receivable, reconcile sales at month end, job costing, proposals and contracts, enter time, letters, filing, faxing, copying, phones, internet, mail and any other general office duties as required. Receiving Clerk in corporate office of safety supply company. Process packing lists from suppliers, reconcile with purchase orders, data entry for corporate and four branches; approximately 80 - 130 receivers filed per day, generate transfers and shipping papers for clients and disburse to appropriate personnel, filing and any general office duties required. Show less