Achievements:• Through detailed data analysis and process adjustments, I implemented improvements that optimized the returns flow, achieving a 60% reduction in return rates over 7 months. This contributed to enhanced operational efficiency.• I reformulated a tracking and monitoring system for returns, managing over 1,000 transactions in the past 7 months. This has ensured and improved the traceability and efficiency of the process.

Responsible for:• Planned and coordinated systems development projects in .Net, JAVA, and React languages, ensuring alignment with project scope, time, and budget constraints.• Identified and resolved project development issues that could impact successful delivery, leveraging problem-solving and critical thinking skills.• Defined and tracked project metrics to ensure consistent delivery and adherence to defined parameters, enhancing project outcomes.• Collaborated closely with suppliers and managed procurement aspects related to IT projects, ensuring timely and cost-effective acquisition of necessary resources.• Presented analyses and monthly results in management meetings.• Forged solid professional relationships with clients and cross-functional team members.

Responsible for: • Managed IT projects aligned with business strategies, utilizing PDCA and ITIL methodologies to enhance service quality, optimize IT environments, and ensure timely project delivery. • Led contract management, supplier negotiations, and cost management initiatives, resulting in improved efficiency and reduced operational costs. • Developed and implemented IT governance processes aligned with port operations, contributing to the seamless integration of technology in support of organizational goals. • Managed supplier relationships and procurement processes, ensuring alignment with organizational standards and strategic objectives.

Responsible for: • Accompaniment, support and execution of projects in the IT area; • Support to users; • Management of the user support team; • Assistance in activities of the board and the presidency.