Norman Eng Email & Phone Number

Ottawa, On, Ca

Ottawa, Canada Area

Spear-headed business growth and value, leading to company buy-out, while serving as the key liaison between the company and customers in the fast-paced payments processing industry.Technical and project management achievements:• Demonstrated success leading customer point-of-sale system integration and software development projects, while earning extensive praise from partners and customers.• Proven ability to resolve internal and external customer issues through methodical analysis, testing, and debugging of network connectivity, hardware systems, software code, network data packets, and POS request/response messages.• Creation of business-critical documentation, including large-scale XML API specifications documents, user guides, and training manuals.Business development achievements include:• Enhanced and accelerated customer time-to-market cycle by co-creating an online interactive customer project integration/development portal.• Increased sales growth opportunities by proactively certifying POS/ECR terminals.

Ottawa, Canada Area

Ottawa, Canada Area

Contributed to business growth and development over time using unique combination of technical, project management, and customer-facing skills to anticipate and keep pace with rapidly changing industry.Technical and project management achievements include:• Extensive diverse hardware and digital / analog circuit design and layout knowledge by reverse engineering numerous various circuits / devices / systems, including schematic capture, circuit simulation, and functional device / board / system tests.• Extensive patent licensing, negotiation, litigation, and prosecution support, including portfolio evaluation, mining, infringement analyses, and fact witness testimonies.• Effective coordination of project teams, including cross-functional groups and including developing comprehensive project plans, managing resource allocation, tracking performance, mitigating risk, and conducting post-mortems.• Strong customer account / relationship development and patent licensing program management (for customers from international semiconductor manufacturers to legal firms).• Creation and presentation of large-scale patent-related training workshops, and other instructional workshops, to all company employees.Business development achievements include:• Stabilization of monthly revenue levels – avoidance of income swings – by replacing project-by-project customer contracts with innovative long-term budget-based contracts for key customers.• Diversification and expansion of revenue stream and customer base by spearheading new unique service / product for customers – creating and presenting customized reverse engineering and patent evaluation seminars.• Rescue of $3.5M contingent-based customer contract in danger of default by using knowledge and experience to restructure and redirect program.• Consolidation and access to all patent-related data within company, and to customers, by leading a team to create and implement all-encompassing Intranet database / tool solution.

Ottawa, Ontario, Canada

Developed functional and timing specifications for next-generation network processor card, reverse engineered PALs, and produced circuit schematics.

Ottawa, Ontario, Canada

Developed software test platform for clock synchronizer ASIC chip, updated design modifications to legacy network processor cards, and constructed device-programming board and clock loopback card.

Markham, Ontario, Canada

Contributed to all aspects of production of new network controller system, including design, prototyping, testing, programming, packaging, and shipping, as well as designing and developing keypad interface.

Ottawa, Ontario, Canada

Captured and applied tabulated data to derive analytic mathematical expressions and created software to test models to theory, as well as co-writing paper for IEEE MILCOM’93.