Norman Phillips Email and Phone Number

Environmental Services

 Supervise and manage daily logistical operations of the landscape and irrigation design portion of company Led team members in daily and weekly meetings providing insight for both employee self-improvement and company’s operational flow improvement Worked directly with developers performing daily on-site visits for project supervision and successful completion Collaborated with third-party vendors to ensure orders were completed and supplies arrived on time  Tracked inventory use and purchase orders organizing items for projects Accelerated overall sales revenue of the company assisting company’s growth from $9 million annual sales to over $15 million during tenure Doubled workforce staff tripling company’s market share Integrated new technical equipment to increase production and quality

 Traveled extensively to various retail locations auditing store processes including reviewing sales processes and coaching sales representatives in more effective and interactive sales methods Accounted for inventory keeping detailed logs of daily sales activity reviewing accounts for potential upgrades Accelerated sales growth and maintained a low turnover of staff during tenure Awarded multiple customer service awards for exceeding monthly sales goals

 Worked with credit department team members to evaluate outstanding balances to contact clients directly Coordinated effective payment schedules with new and existing clients to stabilize accounts and to gain updated information and proper credit utilization Recognized as a top performer for consistently meeting monthly quotas

 Exceeded sales goals through aggressive marketing of high margin services to key accounts Administrated commercial accounts to generate leads  Developed professional relationships with clients growing account base and developing new contacts within the automotive industry Implemented and maintained accurate store budget reducing overall overhead and increasing revenue margin Oversaw the recruitment and training of new service department employees

 Located, contacted, and tracked individuals that were delinquent on child support Established payment plans for individuals collaborating with state and local law enforcement Collaborated with state and local law enforcement officials to apprehend missing or sufficiently delinquent persons Recovered over $300,000 in delinquent funds during tenure Recognized as a top collections agent multiple times assisting regional office reach collection goals Executed problem solving measures under pressure completing projects in a timely manner