Norman Chew Email & Phone Number

Delta, British Columbia, Canada

• Oversaw all aspects of the business including merchandising, inventory control, profit and loss, staffing, coaching, training, managing accounts and establishing new channels of business• Developed long and short term business plans to deliver monthly, quarterly and annual profit and loss (P/L) targets• Attained store revenue, margin, services and customer service goals • Coached and developed over 20 staff in all sales departments on selling techniques and product knowledge• Developed and encouraged a culture of safety within the team• Achieved monthly sales targets up to $600 000 in gross revenue with annual targets of up to $5 million

• Managing and developing relationships with existing accounts while prospecting and creating new relationships with potential clients• Develop long and short term business plans to deliver monthly, quarterly and annual goals• Analyzing client needs and wants and creating win-win solutions

• Selling and promoting staffing solutions to prospective clients• Acquired new clients through cold calling, warm calling, phone calls and email marketing• Managed up to 18 active accounts and recruiting for those accounts• Attained budgetary target 5 out of 7 quarters with unit partner

Manages the sales departments to achieve store revenue, margin, accessories, services and customer service goals. Coaches and develops teams in all sales departments on selling techniques and product knowledge. Builds an engaged high performance team culture that consistently lives the company values, maximizes customer experience, employee experience and financial growth. Develop long and short term business plans to deliver monthly, quarterly and annual P and L targets.

• Oversaw all aspects of the business including merchandising, inventory control, profit and loss, staffing, coaching, training, managing accounts and establishing new channels of business• Developed plans to attain profit and loss targets up to $800 000 monthly and annual targets up to $8.5 million.• Attained monthly status as the number one producer in sales and the top store in the company• Promoted a strong customer service oriented team and a friendly competitive culture through training and coaching• Supervised a team of 2 managers and a sales team of 4 associates

Achieving monthly goals personally as well as for the store. Working well with others to maintain a team environment at the store level as well as within the company. Training new associates within the region as well as new markets. Consistently attaining over 100% of sales budget personally as well as within the store. Motivating employees to maximize their sales to increase growth by as much as 34%. Aided in creating and introducing new training program. Dedicated extensive time and effort to improving communications with personnel, performance reviews, employee personal growth, and increasing and maintaining morale. Assuring that all areas of Human Resource policies are understood and adhered to by all.

Overlooked all departments, managers and staff in a big box environment. Major responsibilities included implementation of weekly advertised sales, analyzing key areas of Profit and Loss reports, all aspects of Human Resource Management including: recruiting, staffing, scheduling, training, and merchandising in all departments. Helped achieved monthly goals by merchandising and training staff in product knowledge, salesmanship and customer service.

Leading and motivating sales team to achieve monthly budgets and goals. Hiring and training new associates to fit into the company culture. Increased sales productivity by 18% within 2 years. Cold calling businesses to seek out corporate accounts. Reducing employee turnover by introducing a team environment.

Providing and teaching examples of over and above guest service by ensuring great quality dining as well as a clean and enjoyable environment. Recruiting, training and developing staff as well as encouraging careers in management. Overlooked the location's Human Resource development. Planning and implementing store budgets as well as ordering goods and products for the restaurant.

Diploma, Business

Diploma, Business, Management And Marketing

Administrative Management Systems Course outline: Business Communications, Microeconomics, Macroeconomics; Entrepreneurial Management.