Jonathan Norman Email & Phone Number

While working as a L3 NBS Technician, my responsibilities included such duties as Systems administration, device driver loading, and troubleshoot on Microsoft Windows clients and Windows 7/8 internal operations such as driver management. As well as supporting multiple releases of the IT ClientBuilds each year, supporting 50+ individual hardware platforms across two Microsoft operating systems. Evaluating new desktops, laptops, tablets, and other client computing devices with a goal of providing feedback that may affect these platforms introduction to Intel Corporation in the form of feedback to the key contact documented process, updating the IT Client Build to support new devices that are being introduced as either standard or niche offerings, troubleshooting problems in the build process that appear during the development cycle and troubleshooting "build outages" anywhere around the work in the production environment (identifying what is the broken in the production infrastructure).Troubleshooting issues reported by senior management regarding their primary systems Working directly with different hardware and software vendors to figure out what went wrong, why it went wrong, whether we can band aid it, and when it will truly be fixed. All issues with beyond the expertise of the technician whether HW, OS, or working with other vendors will be escalated to the Key Contact or to the supplier lead if warranted, main duties involve supporting platforms too.

Folsom, Ca

Previously employed as a Information System Security Officer managing all aspects of an organization's information security, including researching, testing, training and implementing systems designed to safeguard sensitive information from any possible breaches. Additional duties include working with those who are unfamiliar with information systems and help them understand how to maintain them and utilize technical proficiency, leadership abilities, communication skills and conflict resolution expertise.

Currently employed as a System administrator/ Software Stress Tester. Current Role involves administration and control of a Local Area Network (LAN), Testing of Software Features in currently deployed as well as newly introduced devices and current devices. along with assisting Various Staff with expertise, customer service and support with technical and analytical understanding of Networking, Security Procedures and Data Systems.

Greater Los Angeles Area

Current tasks include training personell and testing of new equipment. Updating of all applications and services, Networking and control of vital systems.

Worked as customer service and support, specific duties are to receive and resolve all trouble calls involving software support and hardware failures for local and remote users. Provide assistance to hundreds of users daily and update local Remedy v7 trouble tickets on a daily basis.

High School Diploma, Liberal Arts

Studied Liberal Arts with a Minor in Information Technology.

High School Diploma, Liberal Arts And Sciences/Liberal Studies