Ray Clark Email & Phone Number

Chicago, Illinois, United States

Portland, Oregon, United States

Portland, Oregon Area

Portland, Oregon Area

Portland, Oregon Area

Portland, Oregon Area

Kansas City, Missouri Area

• Provided process analysis, unique solutions, and follow-up support for home and small businesses.
• Created a real-time reporting solution for a mobile computing system that reduced man-hours by 50%, and saved $17,200.00 over 2 months.

• Provided information about policies, procedures, business records, and practices in court proceedings.
• Gained the confidence of over 450 juries, and recognized as an expert by 31 different courts.
• Collaborated with management and operations to develop a new way to assign resources in a more efficient manner. The plan increased work productivity by 25%, and saved the company more than a $1 million dollars over 5.
• Positively increased Sprint’s image and customer relations with after hours and weekend support for trial attorneys resulting in the addition of 4 corporate and 30 personal accounts.

• Assisted federal, state, and local law enforcement agencies with emergencies and real-time surveillance.
• Improved team quality and quantity of work by 15% which led to a 40% drop in troubleshooting calls.
• Ranked in top 5% in quality, #1 in number of cases worked, and exceeded all departmental statistics for every year in department.

• Managed computer sales, the Geek Squad, and other departments in store operational functions.
• Improved store ranking from 700th to 19th out of 730 stores for fiscal year 2005 by increasing sales 20% and decreasing employee turnover by two thirds.
• Effected 25% increase to store’s year-end profit margin by training and coaching associates in effective sales and listening skills.
• Finished as the #1 store in sales during the 2005 holiday sales season for the Arizona region.

• Developed, implemented, and maintained the training program for bilingual customer service representatives.
• Created and implemented a training program for bilingual representatives that helped them achieve company goals 50% faster, decreasing total training time by 3 weeks, and reducing training costs by $750,000 over 3 years.
• Designed adaptable knowledge management system to efficiently update information used by representatives, which increased the number of one-call resolutions by 20% and reduced call times by 2 minutes per call.

• Provided sales and technical support to customers, as well as the international and regional sales teams.
• Initiated a sales support team for Latin American dealers providing pre- and post-sale support in Spanish in order to create new markets and increase brand recognition, and became #1 in 25 new markets.
• Awarded Product Support Specialist of the Quarter for 4th Quarter 2000, 1st Quarter 2001, and 3rd Quarter 2001 for #1 ranking in achieving department goals.

Concepción, Chile

• Managed 20 other volunteers to achieve a high level of success.
• Effectively provided humanitarian assistance and training to several thousand people over a two year period.
• Developed near-native fluency in Spanish.