Norm Schaefer Email & Phone Number

Greater Birmingham, Alabama Area

Customer Service Associate

Springivlle, Al

Helping Manage the local grocery store

Springville, Alabama, United States

Supported the Taylor Print & Visual Impressions Sales Force consisting of over 175 sales professionals. Helped with and managed commissions, sales reporting through various platforms including a transition to Power BI in 2023. Managed the Inside Sales Team and other regular commission reps. Led the transition from our Legacy Labels and Promotional Products offering to new systems and new business units. Maintaing a higher than expected retention.

Greater Atlanta Area

Manage national telemarketing, strategic account, and special engagement operations, including leadership of 18 national sales direct reports and support of 10 District Sales Managers and 120 Sales Consultants. ● Met leadership challenge, piloting a cultural evolution in technology and sales process innovation through development and implementation of new selling models, tools, training, and coaching adoption and mastery of internal and customer technologies to ensure sustainable market competitiveness.● Delivered over $13M in annual revenue with consistent year-over-year increases.● Enhanced sales cycle efficiency and accuracy, restructuring RFP/RFQ process to include real-time automatic generation of customer-facing documents from estimating ERP. Optimized sales planning through design of new Intranet tools.

Southeast

Built national territory, initially growing it from $0 to $1M with additional growth to $2.5M+ through consistent YOY performance achieved by training local representatives in high-value account servicing methods.● Enabled client success through penetrating account insight and client partnership in the development of targeted programs and solutions including technology innovation.● Coached and directed the #1 team in new customer acquisition as South Atlantic Direct Marketing Sales Manager.

Greater Atlanta Area

Directed company sales training and recruiting operations, delivering significant improvements in process efficiencies, talent competencies, performance, and compliance through development and presentation of value-based sales training to a national sales force of 15 sales managers and 150 representatives.● Created sales training and recruiting practices cited as examples of excellence and retained as organizational best practices, including value-based sales training module and top-rated presentation.● Improved hiring cycle time designing hiring model, still in use today, and incorporating hiring efficiency metric in manager performance ratings.

Greater Atlanta Area

Advanced from district management to regional management, leading 12 sales managers and 150 representatives to consistent goal-exceeding results.● Led the region through multiple challenges of facilities consolidation and systems migration, achieving top performance in new account acquisition for three years and generating revenue of $26M ($1M over plan).● Earned regional management role based on district management accomplishments guiding team to top-five sales record for all seven years, including #1 team of 40 in 2002.

Greater Atlanta Area

Delivered Sales Training I Sold in the Atlanta area