Norris W. Fields Jr. Email & Phone Number

United States

San Antonio, Texas Area

• Strategic Operations Management IT TrainerDeveloped and delivered digital training using virtual simulations that evaluated real-time decision-making skills and performance of military units, small teams, and leaders.
• Worked in a highly intense information technology (IT) environment which maximized the use of gaming models, and various training aids, devices, and simulations
• Designed, delivered and presented training scenarios based on customers’ broad functional objectives; used experience and knowledge of the technical, organizational, and human resources functions
• Conducted analysis in order to measure the effectiveness of the training and recommended changes; resulted in more customized instruction and better trained teams that saved lives and resources
• Developed training products, lesson plans and on-the-spot coaching that incorporated realistic situations into practical exercises

Houston, Texas Area

• Virtual Operations Instructor/Project DeveloperAdvised and instructed as functional area expert on the use and employment of virtual operations management control simulator technology for Army Reserve staff training.
• Assisted with the planning, preparation, and execution of simulation-driven exercises
• Assisted in the configuration and integration of simulation-stimulation between current or future models
• Configured workstations to perform according to specific requirements; provided all required products, deliverables and tasks to management

Fort Hood, TX

• Provided technical instruction for the Battle Command Sustainment Support System (BCS3) in support of the U.S. Army training and operations.
• Validated and revised training lesson plans; tested the latest versions of BCS3 software
• Installed and maintained an internal systems network in order to conduct training
• Coordinated logistics for training, including classroom/work space, training schedules, shipped training suites and the fielded systems
• Assisted in the development and training of team members and new instructors on the new software systems architecture, lesson plans, and training packages

Fort Hood, TX

• Managed a department of 150+ employees performing preventive maintenance services on communications equipment valued in excess of $12M; developed and managed personnel and workplace policies and employee performance.
• Planned, organized and instructed personnel on technical career fields and organizational policies
• Ensured all administrative, logistical operations and support was provided for communications networks
• Reported to and advised senior management on personnel and communications issues

Bachelor'S Degree

Graduated Magna Cum Laude

Associate’S Degree, Business Administration And Management, General

Education record