Paul North Email & Phone Number

Lexington, Kentucky, United States

- Developing in Python Script- Developing in HTML and HTML5- Developing and creating SQL Databases and Tables- Scripting in PHP to connect data to SQL and Websites- Web Design - ( Paint.Net, Adobe Products )- Creating CMS sites and support applications- Robot troubleshooting and monitoring- Performing failure analysis and research root cause- Working with Microsoft Office Products - ( Excel, Access, Word )- Working with Larvel Frameworks- Working with Liveware- Scripting in Java, React.js, js- Managing domains and web servers- Working in Linux, - Ubuntu 16.04 to 21.04 - Debian 9.12

Lexington, Kentucky Area

* Customer Management* Technology Support* Providing Techinical, Contractual and Operational support directly to contacts and partners* Linux Support* Team Collaboration and Management

Lexington, Kentucky Area

* Knowledgebase Migration from all Portals to Service Now – Moving KB Articles to Service Now* Ticket Management and KB Management within Service Now – Approving / Review / Cleanup Articles* Imaging Dell Laptops to Windows 10 / Wiping Dell Laptops / Hardware Exchanges / Deployment* Provide IT support to all employees and troubleshoot complicated and challenging IT issues * Assist with the migration project consisting of in-place migrations / system to system migration / Gmail to Outlook Migrations / moving user data and profile information* Provide IT support for different regions EMEA, AP, LAD, and NA * Provide IT consulting to management teams

Lexington, Kentucky Area

* Administration of MS Windows Server 2003-2008 R2* Management of Cisco routers and Brocade switches* Manage Shortel phones and Dell computer network * Provide IT support to all employees and maintain helpdesk system to record client issues * Assist with migration projects* IT Consultant for the Management Team

Georgetown Ky

Toyota, Georgetown Ky – June 20th – September 6th 2017Web Administrator/Developer/IS Technical Support Specialist* Working with business users to coordinate and implement changes to existing web platforms* Providing technical support to end users relating to PC/Desktop/Mobile devices* Installing and configuring software* Web development in PHP using JS and Bootstrap for specific internal websites* Support for Microsoft Hubs* Inventory management* Using Toyota One Service to submit troubleshooting tickets* Building SQL Databases / creating tables / implement data into SQL* Local coordination, installation and on-going support for Windows 7 and Windows 10 desktops, laptops, printers and plotters.* Maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include PDAs, Blackberry and other handheld devices* Maintaining the Web Server and publishing updates via code development

Lexington, Kentucky Area

Web Administrator/Developer*Working with business users to coordinate and implement changes to existing web platforms*Communicating changes, release schedules and business level system changes*QA Analyst working with Selenium Grid and writing automation java code to test websites*Handling customer technical issues related to Lexmark Rewards Program*Keeping up to date with spec sheets and tables for the latest printer hardware related products*Obtaining ownership of internal system known as Kiado (InDesign System)*Coordinating with Marketing Teams and VP’s regarding updates*Developing a training website using AEM to give the ability to users to learn internal systems*Troubleshooting issues referencing to Kiado and other system platform related issues*Traveling to provide training to other teams and departments for internal Lemark systems*Managing process flows and ownerships of Kiado task related items*Managing Lexmark user accounts for Printer Rewards program*Supplying monthly up to date sales reports*Managing and setting up virtual machines for testing websites in different environments*Managing high level database content*Scheduling training sessions for users and departments for Kiado training*Maintaining Indesign Server configurations and licensing

Dayton, Ohio Area

*Taking 20 or more calls per day from local Caresource users to provide support*Using BMS Ticketing System to process tickets*Provide end user PC Support and assist end users in connecting to network*Providing access to end users so they can do their everyday job duties*Editing values within the windows 7 and XP registry to remedy issues*Adding and removing network printers within Windows 7 and XP *Booting Windows 7 into safe mode for diagnostics and analyzing boot up issues*Repairing Outlook 2010 issues*Troubleshooting Outlook 2010 Creating and Repairing PST files*Outlook loading issues where users could not access outlook and had to rename .OST to .OLD*Removed outlook profiles and recreated new ones*Ran the PST repair tool or SCANPST.exe to fix PST files*Ran the Office Repair tool to fix Outlook or Office Loading issues*Created users and groups within AD and when passwords expire had to update them for logins*Created distribution lists for users within AD and added users to DL*Updated signatures within Outlook per company policy standards*Switched users to cached mode so calendars would update or download for users*Removed add-ins such as SharePoint, messenger, and other add-ins so outlook would load*Setting up wired and wireless networks within a Windows 7 Environments*Adding and removing hardware within device manager in Windows 7 Environments*Installing applications within a Windows 7 environment (Only if its approved app)*Managing users and groups within a Windows 7 Environment*Taking calls from local G.E employees to provide Web Portal and Application Support*Using Siebel to log tickets into the que and process end user request*Provide end user PC Support and assist end users in connecting to the G.E VPN*Providing access to end users so they can do their everyday job duties*Providing break/fix support for the local environment*Debugging defects of the application and reporting them into Quality Central.

Hebron Ky

*Logging into Remedy Ticketing System and completing task as assigned.*Supporting Windows XP, Vista, and Windows 7 images.*Imaging Dell and IBM base laptops and desktops from XP and Vista to Windows 7.*Created PO's within inventory system to receive product that had been order*Supported handheld scanners such as MC9090’s, Symbols 3190, 9808 and Honeywell models*Programmed and imaged the handheld scanners for associates on the warehouse floor*Setup Zebra ZPL Printers for associates to print labels for product*Used the program Putty to perform most of the test with Zebra Printers and logging into server*Setup Wireless Certificates on necessary laptops*Setup Polycom phone system

Morganfield Ky

* Worked directly with students and staff, on debugging high-end Netware servers. * Troubleshot complicated hardware and software issues* Provided technical support to network administrators * Assisted the quality assurance department with testing of Microsoft beta products. * Helped configure and troubleshoot VPN connections. * Created knowledge-based ticket system for documenting identified bugs and feature failures. * Created and maintained knowledge-based library mainly for Apple product support documents.* Provided training and Apple Macintosh support for students and employees. * Setup and maintained 25+ user group exchange email servers. * Provided help desk support on internal Apple computers.

Certifications, Pc Repair, Support

Certifications * CompTIA A+ * CompTIA Network+ * Certified Novell Administrator (CNA) * Microsoft Certified Professional (MCP) * Microsoft.

High School Diploma, Computer Science

Studied hard, worked hard, attended extra courses and pre-college courses.