Damage appraisals utilizing approved electronic estimating systems such as ADP, CCC and Mitchell.Prepared estimates in accordance with Insurance partner and company guidelines and Supplemental RequestAssumed full responsibility for center profit and loss management, including following cash control and security procedures, managing supply and materials costs, and managing staffing.Managed the oversight to all center personnel; including hiring, training, developing, coaching and… Show more Damage appraisals utilizing approved electronic estimating systems such as ADP, CCC and Mitchell.Prepared estimates in accordance with Insurance partner and company guidelines and Supplemental RequestAssumed full responsibility for center profit and loss management, including following cash control and security procedures, managing supply and materials costs, and managing staffing.Managed the oversight to all center personnel; including hiring, training, developing, coaching and promoting team members, as well as managing compensation and disciplineCommunicating performance objectives to team members and all personnel; provides coaching, training and performance reviews to all personnel. Monitored credits, parts, supplies, tools and other materials; reconciles daily purchasesCollects Accounts Receivable(s) and any other debtExercises leadership, tact, professionalism and diplomacy in ensuring team achieves goals and objectives and in all management duties Show less

• Provide technical step by step instructions in a courteous and professional manner via telephone, remote access, e-mail, and in person• Desktop support, installation, uninstallation, upgrade, configuration, diagnostics, troubleshooting, maintenance, and repair of systems and peripheral devices (printers, mobile and handheld devices using)• Advertisement, Graphic Design in the use of Adobe Master Suites CS6 (Creative Suite 6) , use of Microsoft Office Suites, and Data… Show more • Provide technical step by step instructions in a courteous and professional manner via telephone, remote access, e-mail, and in person• Desktop support, installation, uninstallation, upgrade, configuration, diagnostics, troubleshooting, maintenance, and repair of systems and peripheral devices (printers, mobile and handheld devices using)• Advertisement, Graphic Design in the use of Adobe Master Suites CS6 (Creative Suite 6) , use of Microsoft Office Suites, and Data Entry• Effective oral and written communication• Performance in developing and maintaining strong customer relationships at the enterprise level with sales• Use of inductive and deductive reasoning to analyze complex and detailed issues, solve problems, and apply laws• Highly skilled in customer relationship development, appointment scheduling, vendor relationships, and problem resolution. • Experienced in identifying clients' business challenges and recommending products/services to increase customer satisfaction and drive revenue growth. Show less

• Demonstrated success in managing a high volume work load within a deadline-driven environment.• Extensive experience in coordinating various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.• Outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease.• Manage customer in-bound and out-bound call center (concerns with services provided and catering… Show more • Demonstrated success in managing a high volume work load within a deadline-driven environment.• Extensive experience in coordinating various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.• Outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease.• Manage customer in-bound and out-bound call center (concerns with services provided and catering to clients needs)• Quickly forge and build relationships with co-workers and customers.• Excellent communicator, with strong analytical, organizational, and time management skills.• Microsoft Office Suite 2007.• Installed and used Windows 2008 Server and Windows 7.• Utilized Microsoft Active Directory and Microsoft Office including Visio. Show less

• Direct sourcing for new contracts (meeting with potential clients for construction work)• Assisted with management schedules and daily work orders.• Applied alternate layers of hot asphalt/tar and roofing paper to roofs.• Cut covering and foundation materials according to blueprints and sketches.• Applied adhesive cement to floor/wall materials to join and adhere foundations.• Performed other duties as requested, such as grass cutting, construction maintenance, and hanging… Show more • Direct sourcing for new contracts (meeting with potential clients for construction work)• Assisted with management schedules and daily work orders.• Applied alternate layers of hot asphalt/tar and roofing paper to roofs.• Cut covering and foundation materials according to blueprints and sketches.• Applied adhesive cement to floor/wall materials to join and adhere foundations.• Performed other duties as requested, such as grass cutting, construction maintenance, and hanging drywall.• Utilized Microsoft Office.• Maintained desktops such as updates to the operating system, defragments, and backing up hard drives Show less