Championed the customer service experience, raising the standards of the upscale dining environment.Created a personalized system to maximize service quality and efficiency, and constantly met or exceeded sales goal, increasing the revenue and creating outstanding experiences.

Responsible for booking, overseeing and staffing on-site events for all locations across OR/WA/CA, working from the initial request to event completion to guest follow up.Worked on booking all events via incoming requests, networking, and community outreach.Prioritized collaborations and uplifting the community, working closely with big accounts such as Nike, Adidas and Forest Park Conservancy.

Created the perfect atmosphere for guests to exceed their experience, anticipating needs and requests with confidence, bringing strategies and solutions to daily meetings to maintain a strong successful team;Excel in a fast-paced extremely busy environment.

Emphasized customer service to ensure client satisfaction; motivated coworkers to do the samePromoted to leadership position in recognition of strong work ethic and provided exceptional customer service;As Sales Manager, interfaced with prospective clients and simplified contracts through clear, concise communication; created a dynamic and successful relationship between the business and the communityUtilized various social media platforms daily to successfully expand interests throughout the community and the state of Oregon.

As a liaison of all the pubs, utilized social media platforms daily and worked closely with marketing team to coordinate events throughout the city.Established brand awareness and fostered countless long - term relationships within the community and was invited to join the B-Corp team; prioritized issues pertaining to the environment, the community and workers therein.

Participated in three-way phone calls with Portuguese speaking customers, providing knowledgeable and efficiency service.Resolved customer challenges pertaining to medical (hospitals, health insurance, surgeries, recovering), social security, auto and life insurance, emergency dispatch calls, utility companies, and Cisco Systems technology.Consistently exceeded client expectations, generating overwhelmingly positive customer feedback from complex situations.