• Manages computer systems, protocols, procedures, and updates to ensure compliance with departmental and legal requirements, including Computer Audits with monthly reports of adverse issues / breaches.• Monitors the overnight batch processes to ensure successful updates and overnight batch reports are printed daily and provide monthly report on failures and irregularities • Maintain Oracle system to ensure critical details of Traffic and By-law offences are correctly compiled and updated within 5-7 days on Oracle system.• Develops and manages all new applications for system access and system sign on.• Ensures compliance with Council and Dept. of Transport requirements in respect of eNatis access, reports on any misuse.• Manages the Disaster Recovery Plan and procedures and provides bi-annual reports of test results before end of respective months.• Provides monthly activity report for Management, Sub Committee, Regional Directors and other Council depts.• Assists supervisors and users with training on relevant functions of the Oracle System on an on-going basis.• Manage and support all Audit processes and produce comprehensive monthly, mid-year and financial year end reports for Finance and Audit.• Manages and co-ordinates monthly bulk withdrawals from all courts and other council depts. and withdraw cases on system.• Provide weekly court dates for all traffic violation charges issued.

Diagnoses and solves technical problems. Provide Information Technology software support, Connectivity and Email support. Resolving active Directory account queriesManage Microsoft Azure AD user profile.Resolve IP allocation issues (DHCP)Installation and setup of software, e.g., Operating Systems, VPN, etc.Support Windows 10 and Office 365 Manage Service desk mailbox ensuring all queries are addressed timeously.Ensure ICT service request and incident are reported, addressed and resolved.Report/manage network outages and system failures.Support IP telephone systemConfigure end user devices and network printers, Applications support: JDE, COINS, and RRS/RMS etc.upgrades on operating systems and applications (Windows 10, MSOffice (Office 365), browsers and AntivirusLog new service request applications.

• support three IPID Provincial offices and 3 satellite offices • Add users to domain, printer(s), email (data files), internet access, database.• Manage Active Directory entries and DHCP Scope• Check that anti-virus, patch and service packs updating occur and notify responsible person(s)Compile inventory of ICT equipment• Install, setup and support business systems applications e.g., BAS, Logis, Persal, etc.• Upkeep of the server room• Diagnose and resolve software and hardware incidents.• Resolve logged incidents, conduct problem analysis to implement fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to National support team where necessary. • Accurately record, update and document requests using the IT service desk system. • Install and configure new IT equipment. • To resolve incidents with printers, copiers and scanners • Maintain a first-class level of customer service ensuring that all customers aretreated efficiently and in an appropriate manner. • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.