As an Information Security Analyst, I am responsible for maintaining and enhancing the security posture of the organization. I work closely with our Technology Services team and other stakeholders to identify and assess security risks, develop and implement security controls, and monitor the effectiveness of our security measures. I am responsible for analyzing security incidents and providing recommendations to prevent future incidents, as well as conducting security awareness training for our employees.• Monitor logs via Logpoint SIEM.• Monitor for intrusions via Suricata/Snort IDS.• Manage Endpoint Protection Malwarebytes and Cisco AMP.• Oversee new employee and annual security awareness training.• Stay up to date with various security trends and incidents.• primary analyst for incident response.• perform security assessments for departments.

As a Support Analyst, I was responsible for providing technical support to our end users and resolving any issues they encountered. I worked closely with our users to identify and troubleshoot problems and provide solutions in a timely and professional manner. My excellent communication skills and technical expertise were essential to ensuring our users were satisfied with the services we provide.Provided technical support to users via phone, email, or remote access toolsTroubleshoot and resolve technical issues related to web, software, and accountsDocument and track all client interactions and resolutions in our ticketing systemCollaborate with other members of the support team to resolve complex issuesProvide regular updates to clients on the status of their support ticketsIdentify opportunities to improve our support processes and proceduresStay up-to-date with the latest technologies and trends in the industryWorked with end users and system administrators to provide security for systems

As a Help Desk Analyst Supervisor I was responsible for managing the day-to-day operations of Columbia College’s Technology Services Help Desk, providing technical support to users, and ensuring the delivery of high-quality service.• Supervised a team of part time and student employees and provided guidance, coaching, training and feedback to ensure high-quality service delivery.• Provided technical support to users via phone, email, and in-person to resolve technical issues in a timely and effective manner.• Manage the ticketing system and ensure that all requests for technical support are properly documented and tracked.• Helped develop and maintain knowledge base articles and user manuals.• Collaborate with other IT teams to resolve complex technical issues and ensure the smooth operation of technology systems and infrastructure.• Helped monitor and analyze Help Desk support metrics to identify areas for improvement and implement strategies to increase efficiency and effectiveness.

Helped maintain the computers on campus by preforming virus scans, replacing computer hardware parts, upgrading and installing software, installations of computers, projectors, printers and smartboards, aided in wiring infrastructure and maintenance on printers as well as assisted in maintaining the inventory of the computers on campus.

As a Pastor, I serve as a spiritual leader of our congregation, providing guidance, inspiration, and pastoral care to our members. I help coordinate and lead the weekly worship services, deliver sermons, and facilitate religious education programs. I’m responsible for fostering a welcoming and inclusive environment, promoting community outreach, and engaging with individuals seeking spiritual guidance and support.• Plan and Lead worship services, including planning and delivering sermons, overseeing the AV team, and coordinating with volunteers to serve at our gathering.• Provide pastoral care and counseling to individuals and families, offering support during times of joy, grief, and personal challenges.• Develop and deliver religious education programs for adults, youth, and children, encouraging spiritual growth and exploration.• Foster a welcoming and inclusive community where all individuals feel valued and supported.• Engage in community outreach initiatives, collaborating with local organizations.• Collaborate with church staff, volunteers, and committees to coordinate events, programs, and community-building activities.• Stay current with theological and spiritual developments, and share relevant insights and teachings with the congregation. Knowledge of religious texts, traditions, and theological principles relevant to the denomination or faith community.• Knowledge of religious texts, traditions, and theological principles relevant to the denomination or faith community.• Strong organizational and leadership skills, with the ability to collaborate effectively with staff, volunteers, and committees.• Compassion, empathy, and a nonjudgmental approach in working with individuals from diverse backgrounds and experiences.

I lead a team to teach middle school through high school students the ways of following Jesus. I oversee the curriculum for all youth meeting times as well as plan actives with the team outside the normal meeting time. I also oversee the content on the social media for the youth program.

Supervising about 20-30 employees a day ranging anywhere from cashiers, self checkout attendants, and service desk employees. I provide most coaching and training for my department. I also step in for management if there is not a member present as well as handle any customer concerns or issues. I'm also a member of our stores Cultural Council which tries and help the employees and betterment of the store.

I preformed basic yard work from mowing and minor landscaping, preformed daily cleaning of the funeral home, interior and exterior painting, miscellaneous skills include, repairing equipment like vacuum belts and mower filters, blacktop repair, minor plumbing and electrical work.

I ran lights, sound and video for many different productions over the coarse of my time here. On top that I preformed many different tasks such as set design, set painting and construction, tee shirt, poser and brochure design, as well as hosting and facilitating different events

I preformed file maintenance, assisting students with questions, and closing and locking the campus after hours.