Nounee Yang Email & Phone Number

Eau Claire, Wi, Us

Sussex, Wisconsin, United States

• Provide second level computing support to troubleshoot and diagnose hardware, software,and network issues for employees across three facilities as well as remote employees.• Effectively communicate with employees in all mediums to meet evolving employee demands while maximizing employee satisfaction.• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.• Manage backups on a scheduled basis through Veeam Backup and Replication in addition to recovering missing files dating back as far 30 days. • Create and maintain virtual servers using VMware vCenter and ESXi.• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.• Supervise and participate in the IT aspect of large-scale projects to ensure smooth transition and successful implementation. Projects include: Office 365 hybrid environment setup, upgrading AutoCAD, and upgrading Solidworks CAD and Solidworks PDM.• Evaluate licensing agreements, perform audits, and submit documentations for software renewals. • Provide documentations of all processes and training as needed.• Research and propose solutions to overcome challenges that hinder company growth.

Sussex, Wisconsin, United States

• Provided technical support via phone or email to corporate and remote users of computer applications and hardware. Investigated and resolved software, hardware, and network issues reported by users.• Completed ordering, tracking, imaging, and deployment of PCs. Maintained software and peripheral equipment as needed.• Collaborated with IT staff in order to restore service and/or identify problems.• Called and collaborated with software and hardware vendors on servicing defective products.• Identified, scanned, and cleaned infected desktop/laptop systems.• Maintained help desk system ensuring timely resolution of problems.• Tested software and hardware to evaluate ease of use and whether the product will aid users in performing work efficiently and effectively.• Trained end users on IT procedures and guidelines.

Sussex, Wisconsin, United States

• Provided end user support, diagnosing hardware, and software issues, and general troubleshooting.• Prepared company-wide meetings monthly through setting up a computer and AV system.• Programmed messages to the digital road sign monthly.• Researched an IT Help Desk solution and implemented Spiceworks On-Premise Help Desk.• Maintained contacts and do general information updates on SharePoint site.

Greater Milwaukee Area

• Coordinated and delegated assignments for student technicians to ensure the highest level of support.• Documented and communicated technical operations through the use of email, internal technology wiki articles, and Microsoft SharePoint.• Planned and created work schedules for the technician team while staying conscious of departmental budget and student availability.• Interviewed candidates and suggested new student employees to work within the department. • Actively participated in Continuous Service Improvement, a service management activity, to improve the quality and efficiency of the service provided.

Greater Milwaukee Area

• Troubleshooted and diagnosed hardware, software, and network issues for staff and faculty on the UW-Milwaukee campus.• Performed computer rebuilds, imaging, and deployments that include data backup, migration, restoration, and software installation following department procedures.• Detail ticket tracking and case management to provide excellent documentation of tasks performed and problem descriptions/solutions. • Repaired printers, computers, and projectors on campus.• Resolved client complaints effectively through emails and phone calls.• Rebuilt computers to fix technical issues and upgraded them.

Master Of Science - Ms, Information Science And Technology, 3.92 Gpa

Bachelor Of Science - Bs, Information Science And Technology, 3.97 Gpa