Experienced Customer Service Specialist with a demonstrated history of working in the telecommunications industry. Skilled in English as a Second Language (ESL), Communication, Customer Satisfaction, English, and Performance Management. Strong support professional with a diploma of education focused in Special Education and Teaching from Ain Shams University. I have an excellent Knowledge of Telecom technologies, data network operation, data services and both mobile and fixed broadband technologies , and excellent Knowledge of all fixed, Internet and broadband products and services and excellent knowledge of customer experience metrics and operation Management principles.I have an excellent experience in Web chat as I worked as a senior specialist in social media department at orange Also I have an excellent Leadership & Coaching Skills as I was acting as a teamleader in dsl call center and social media teams at orange And I have the ability to handle the stressful situation appropriately.