Achievements: • Built networks with various external organisations to identify global and local market trends and meet stakeholder requirements• Worked effectively in a team environment to ensure a smooth transition to the SAP system and implementation phase• Nationwide roll out and training of ‘Route Planning’ iPad App: to increase sales efficiency and improve customer visit frequency. Since the App launch in July 2015, there has been a significant increase in active customers, lines per order and turnover • December 2015, achieved a record number in Wurth’s customer base and customer retention through the implementation of new customer programs, sales tools and organisational planning• Selected for the Customer Management Group Conference at Wurth, in Kunzelsau Germany and subsequently implemented the Route Planning App in Wurth Australia. Responsibilities:• Ensuring accuracy and timely management of customer accounts• Optimisation of Customer Growth programs, including the preparation and launch of Marketing incentives, loyalty programs, online portal and sales tools• Working closely with various internal departments to manage projects and reporting• Mentoring and training new Area Managers to ensure strong management in the sales force.