As a Cloud Account Manager at Microsoft, I help businesses in the Middle East achieve their objectives through the latest technologies. I manage SMB customers in various sectors, such as oil and gas, healthcare, and education, and collaborate with team members in business development, consulting, and support to uncover their needs and deliver value propositions. I also leverage my inbound and outbound techniques to identify, qualify, and close new opportunities, and present to C-level executives to negotiate and seal complex deals.I graduated from the German University in Cairo with a Bachelor's degree in Business Informatics, where I gained a strong background in business process modeling, enterprise systems, e-business, information management, and IT project management. I am passionate about learning new skills and technologies, and I have a proven track record of delivering high-quality results in various roles, such as a Technical Support Advisor at Vodafone, Strategic Account Manager at Oracle and Cloud Account Manager at Microsoft. I am also fluent in English, Arabic, and have excellent communication, problem-solving, and organizational skills. My goal is to grow my abilities and contribute to the success of Microsoft and its customers.