Recruitment:• Hiring sources (Online job posts, headhunting, employment events..etc)• Screenings (CV, application, phone interviews)• Face to face interviews• Coordinating the hiring process with line managers• Legal documents (Contract signing, required papers, handbooks..etc)• Monthly reports (Reporting to Senior Recruitment Specialist)• Development plans (HR department, caliber, employees..etc)Training:• Coordinating training process• Preparing and delivering required material• Monitoring, Evaluating, and coaching trainees• Determining trainees’ pass or failure• Communicating trainees’ performance to their supervisors

LIS:• Managing technical team• Classes’ scheduling• Following up on classes’ paper work• Handling clients’ concerns and resolving them• Ensuring the delivery of exceptional operational and technical standards• Monthly reports to head of technical departmentACD:• Managing CS team• Handling clients’ operational matters• Handling clients’ finances• Communication between operations and other departments• Handling the center’s expenses• Monthly reports to Center Director & Finance department

• Sales & technical presentation to new clients• Assessing the client’s needs and acting accordingly• Conducting placement tests• Handling bookings• Following up on non-enrolled clients• Achieving conversion target

• Lesson planning• Delivering material to clients of different age groups (Kids, Teens, and Adults)• Setting action plans to weak clients• Assessing clients• Following up on paper work required

• Responding to customers over the phone and resolving their inquiries• Owning and managing the client relationship through resolving calls efficiently and effectively• Handling customers’ complaints without having to escalate• Following up with customers when needed• Ensuring service level agreements are met and maintained• Mentoring and supporting new employees

SAMSUNG UK Account / WIND CA Account• Responding to customers (English/Canadian) over the phone and resolving their inquiries• Owning and managing the client relationship through resolving calls efficiently and effectively• Handling customers’ complaints without having to escalate• Following up with customers when needed• Ensuring service level agreements are met and maintained• Mentoring and supporting new employees