Nourhan Eid Email & Phone Number

I've more than 6 years experience at AR accountant , Collection and Customer services. Managing a team of representatives offering customer support. • Overseeing the customer service process. • Resolving customer complaints brought to your attention. • Creating policies and procedures. • Preparing invoices by entering cash or check or transfer/visa on oracle system. • Answer incoming calls and emails in an efficient manner. • Identify customer questions, concerns, and overall needs. • Provide accurate answers and solutions to customer queries. • Address customer complaints in a compassionate and patient manner. • Redirect customers to appropriate teams and/or departments as needed. • Help sales team generate leads, identify potential leads and forward to sales reps. • Check voicemail inboxes and return calls in a timely manner. • Develop professional relationships with ongoing customers through excellent customer service. • Follow-up with callers on complaint and/or question resolution status. • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer satisfaction. • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit. • Follow company communication procedures, policies, and guidelines at all times. • Perform each duty above with our customers satisfaction as the number one priority. • Develop effective repayment plans. • Follow-up with clients on overdue accounts. • Oversee all monthly payments and refunds. • Research and implement effective collection techniques. • Writing contracts (primary contract - resale contract). • Revising Customer Accounts • Calculating Interest Fees • Issuance customer clearance • Preparing report illustrate sales amount, sales quantity, customer collection,bounced and all customer receivable• Handling the customer requests such as (re-schedule, postpone, redeposit checks)• Issuance customer clearance to the handover team • Generating reports and statements for internal use.- Follow up on the collection and allocation of payments.- Carry out billing, collection, and reporting activities according to specific deadlines.- Perform account reconciliations.- Monitor customer account details for non-payments delayed payments and other irregularities.- Review AR aging to ensure compliance.- Maintain accounts receivable customer files and records.- Prepare and present reports on collection activities and progress.- Follow up with legal department for defaulter payers.

Listed skills include Public Speaking, Leadership, Research, Social Media, and 8 others.

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  Ain Shams University

  Good