Nova Howell Email & Phone Number

Washington D.C. Metro Area

Senior Technical Writer for SMS Data Products Group, Inc. As a Senior Technical Writer, I was responsible for maintaining and updating SOPs and Various Technical Documents. Documents that I was directly involved in migrating was the DISA Information System Contingency Plan (ISCP) and Consolidated Design Document and Operations Guide (CDDOG) to current designs. Responsible for the maintaining and update of all documents to current versions. I am also responsible for editing and proofing documents before final completion. These documents include SOPs, training material, templates, fillable forms, meeting material, etc.

Currently finished the last months of flight school, certified to fly the TH67, OH58 A/C, and UH60M. Trained as a medical service delivery manager. Currently assigned to a MEDEVAC aviation battalion in the Georgia National Guard. Graduate of Ft. Rucker Army Aviation Flight School. Responsible for managing the delivery of medical service under emergency or war time conditions. Supervise the operations of thirty Army professionals.

Columbus, Georgia Area

Currently am responsible for daily rental operations and 100% customer satisfaction. Manage daily tasks as well as assist customers with reservations and feeling comfortable in their rental vehicle. Work with four other managers to ensure that every customer walks away feeling completely satisfied with Enterprise Service. Work daily with insurance companies to fix claim statuses as well as understand customer's insurance benefits. Expert in marketing and sales and increase branch profits and growth.

Trained as a medical service delivery manager. Currently assigned to a MEDEVAC aviation battalion in the Georgia National Guard. Concurrently training to be a MEDEVAC helicopter pilot. Responsible for managing the delivery of medical service under emergency or war time conditions. Supervise the operations of thirty Army professionals.

Independently consult on Service Level Agreements for Cloud Services.

4-year ROTC scholarship student. Managed the BN as a senior and was directly in charge of training.

Responsible for managing the activities of up to three waitresses in support of evening and lunch patronage. This position included helping set up a new business location as well as assisting management in building waitress management procedures.

Responsible for managing the activities of up to four waitresses in support of evening and lunch patronage. This involved ensuring that customers were taken care of in a timely manner, that waitresses were assigned to the appropriate tables and that the service was efficient.

Managed and Lifeguarded multiple pools throughout the summer. I also became a swim instructor for all ages.

Doctor Of Aviation, Aviation

Master Of Arts - Ma, English Language And Literature, General, 4.0

Bachelor Of Science, Political Science

Activities and Societies: ROTC, HAI, Army Aviation Association of AmericaChose a major to set myself up for Law School. Also at school, I.

High School/Secondary Diplomas And Certificates

Took Advanced placement courses to better prepare myself for college at Florida State University.