đź10 years of management experienceđProficient knowledge of the jewelry and watch industryđExperience working in an international and diverse environmentAs a store manager and customer service manager in the jewelry and watch industry, I have gained valuable skills and insights that help me deliver excellent results. I have successfully managed multiple stores and teams, ensuring high standards of quality, service, and customer satisfaction. I have also been involved in opening new boutiques across Europe. I am passionate about the jewelry and watchmaking sector and I always keep myself updated with the latest trends and news. I enjoy learning new things and exploring new opportunities. I have an experience in working in a multicultural and diverse team, which has taught me how to communicate effectively and respectfully with people from different backgrounds and cultures.I am always looking for a new challenges, where I can apply my skills and experience to contribute to the growth and success of myself and the organization I work for. I am open to development and eager to learn from others. My interests are mainly music and travel. I love listening to different genres of music and discovering new artists. I also love traveling to different places and experiencing different cultures. My passion has led me to make New Zealand my home, where I am currently looking for a new opportunities to grow.
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Lodge AssistantTe Karaka Station & LodgeAuckland, Nz
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Sales AssociateVan Cleef & Arpels May 2024 - PresentNowa Zelandia -
Showroom & Customer Service ManagerSilvermoon Jewellers Jan 2023 - Mar 2024Auckland, Auckland, Nowa Zelandiaâ˘Manage the showroom operations and ensure a high level of customer service and satisfaction, both in-person and onlineâ˘Coordinate with the sales team and the warehouse staff to ensure timely delivery and installation of products, and track the status of online orders and shipmentsâ˘Handle customer inquiries, complaints, and feedback in a professional and courteous manner, via phone, email, chat, or social media platformsâ˘Manage online sales through the storeâs website or other platforms. Respond to online inquiries, orders, and reviews. Ensure timely and accurate delivery of online purchases.â˘Train and supervise the showroom staff and evaluate their performanceâ˘Maintain the showroom appearance and inventory levels, and order new products as needed, as well as update the online catalog and website with accurate product information and images -
Store ManagerSilvermoon Jewellers Aug 2022 - Jan 2023Auckland, Nowa Zelandiaâ˘Oversee all aspects of the daily business operations, human resources, customer service, and merchandising of the jewelry store.â˘Develop and implement strategies to increase sales, profitability, and customer loyalty.â˘Set sales goals and budgets and monitor the storeâs performance and financial reports.â˘Hire, train, and motivate staff members and provide them with feedback and coaching.â˘Ensure that the store complies with all company policies and procedures, as well as local, state, and federal laws and regulations.â˘Maintain high standards of quality, service, and customer satisfaction.â˘Manage the inventory of jewelry items and supplies and order new merchandise as needed.â˘Evaluate the value and quality of jewelry products using various appraisal methods and tools.â˘Build and maintain relationships with vendors, suppliers, manufacturers, gemologists, and other industry professionals.
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Assistant Store ManagerSilvermoon Jewellers Jul 2022 - Aug 2022Auckland, Auckland, Nowa Zelandiaâ˘Assist the store manager in all areas of daily business operations, human resources, customer service, and merchandising.â˘Coordinate, monitor, and report on current operations.â˘Recruit, train, and supervise staff members.â˘Manage staff schedules, conduct performance evaluations, and enforce disciplinary actions.â˘Follow up with customers after sales and send them offers and feedback requests.â˘Receive, sort, and store stock deliveries and update the inventory system.â˘Perform stocktakes and audits and suggest markdowns or promotions.â˘Resolve customer complaints and issues or escalate them to the store manager.â˘Keep updated with the latest trends and developments in the jewelry industry and attend training sessions as required.
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2IcSilvermoon Jewellers Jul 2021 - Jul 2022Auckland, Nowa Zelandiaâ˘Support the store manager in running the store and managing the staffâ˘Provide excellent customer service and product knowledge to customersâ˘Process sales transactions â˘Maintain the storeâs appearance and cleanliness and arrange the jewelry itemsâ˘Receive, sort, and store incoming stock and update the inventory systemâ˘Perform stocktakes
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Team LeaderThe Recruitment Network Jun 2020 - Jun 2022New ZealandCasual job on different positions:â˘Team Leader at Sky Stadium | Wellingtonâ˘Front of the House at Bay of Many Coves Luxury Lodge | Queen Charlotte Soundâ˘Event Assistant at Embassy of the United States | Wellingtonâ˘Event Coordinator at The Works Market | Christchurchâ˘Catering assistant at Sky Stadium | Wellingtonâ˘Food Process Worker at Original Foods Baking Co. | Christchurch -
Store ManagerSwiss Oct 2014 - Jan 2020PoznaĹ, Woj. Wielkopolskie, Polskaâ˘care for the highest standards of customer serviceâ˘recruiting, motivating, evaluating and training the teamâ˘supervising company concept rules and proceduresâ˘organizing work in storeâ˘compliance with visual merchandising standardsâ˘implementing sales plansâ˘accepting deliveries and organizing shipmentsâ˘conducting inventoryâ˘preparing documents for the accounting and human resources departmentâ˘implementing commands and tasks from the Headquartersâ˘participation in the team opening new boutiques in Europe -
Customer AdvisorSwiss Jul 2013 - Sep 2014PoznaĹ, Woj. Wielkopolskie, Polskaâ˘complex customer serviceâ˘visual merchandisingâ˘service cash register and computerâ˘care for cleanliness
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Brand AmbassadorJti (Japan Tobacco International) Sep 2012 - Feb 2013Polskaâ˘informing the customer about promotions, products, product brandsâ˘preparing reports on ongoing activitiesâ˘distribution of advertising materials
Marta Nowicka Education Details
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Muzykologia
Frequently Asked Questions about Marta Nowicka
What company does Marta Nowicka work for?
Marta Nowicka works for Te Karaka Station & Lodge
What is Marta Nowicka's role at the current company?
Marta Nowicka's current role is Lodge Assistant.
What schools did Marta Nowicka attend?
Marta Nowicka attended Uniwersytet Im. Adama Mickiewicza W Poznaniu.
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