Nidhi Patel Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

-Identify the root cause of the technical issues reported by the business partners by leveraging Google BigQuery to analyze recorded logs for the telematics devices OR OEM devices-Observe the faults occurred during the issue timeframe and determine the solution steps accordingly -Analyze raw data logs to identify the root cause and affecting factors to the issue-Handle troubleshooting of wide range of issues like internal database system , internal user management portal, inbuilt and custom Excel reports for frequently required data, in built and custom rules setup to track various faults and issue occurrences, engine faults, GPS signal, Engine data discrepancy, DriveApp logs and related issues-Run API calls through internal SDK to determine the bottleneck in the issue, to reprocess data requests, fetch required data -Run audit logs to track the performed actions on the database to determine the root cause of the related issues-contribute in editing and creating internal and public knowledge base articles-provide technical support to business partners via 90% emails and 10% phone-provide Subject Matter Expert support to internal team for the dedicated area

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Gujarat, India

Fulltime employee as a manual and automation Quality Assurance Analyst.

Post Grad, Information Technology

Activities and Societies: Volunteering in different college activities: Orientations, Health awarness events and likes. Information.

Bachelor'S Degree, Computer Engineering, 8.35 Cgpa

Activities and Societies: Workshops in Android Technology Organizing Maths events in TechFest Programming in Python Women in Science.