Nicole S. Pannell Email & Phone Number

Columbus, Ohio Metropolitan Area

Responsible for the training, development and knowledge management of the management team, full-time employees and student employees. Develop and maintain all training programs for all departmental training. Provide onboarding and culture shaping training to new hires. Provide technical training for PeopleSoft Financials training to University staff. Provide process improvement recommendations and process mapping for job and task analysis. Serve as departmental communications liaison by providing updates and eliciting feedback throughout the University community.Key Responsibilities:•Conducts departmental training need assessments analysis for the Office of the University Bursar (OUB) •Development, design and deliver departmental training programs•Provide support for end-users•Maintain and update all training documentation in conjunction with system and business process changes •Documentation of business processes•Stage training materials in testing databases•System testing and troubleshooting•Maintain departmental listserv for OSU departments and regional campuses and serve as communication liaison for OUB•Promote career development and career path promotion through training and development•Serve as backup support for OUB systems for processing student refunds in PeopleSoft

Provided administrative support for the departmental business analyst. Hired, trained and managed student employees. Created and disbursed monthly financial reports to senior management and fiscal officers within the University community. Created and maintained training calendars for staff. Provided logistical assistance for departmental legacy system conversion training program. Created and maintained a department listserv that provided key details to staff across the University community. Key Responsibilities:•Schedule and coordinate training for staff•Maintain and update process documentation and process mapping•Maintain departmental listserv for OSU departments and regional campuses•Compose various departmental presentations•Served on Classified Civil Service committee for rewriting CCS rules•Chaired a committee to compose departmental Vision, Mission and Value Statements•Provided admin support to department Business Analyst•Created cross table financial reports on loan fund allocations for University Fiscal Officers•Provided logistical support during a system conversion from a legacy database to PeopleSoft•Assisted with developing and maintaining test scripts during the system conversion

Bachelor’S Degree, Education: Corporate Training And Development

Associate’S Degree, Human Resources Management