Ngoc-Han (Nikki) Phung Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

District Of Columbia, United States

Washington, Dc, United States

• Provided business operations support to department leadership and team members, including scheduling meetings and events, managing calendars, coordinating travel arrangements, processing expense reports and travel authorization, troubleshooting and providing technical support for devices and Office 365 tools.• Supported departmental projects/programs and initiatives, including tracking budgets and activities, conducting research and analyses, developing reports, and creating presentations.• Managed the acquisition of equipment, services, supplies, and/or materials for the department, including liaising with IT and other shared services staff to ensure accurate and timely delivery of items to team members.• Administered and control activities related to the data planning, development, and maintenance of the department’s SharePoint site, including organizing and maintaining electronic records and establishing policies and procedures as needed.• Managed and tracked provider contract deliverables, in coordination with Account Development Managers.

Washington Dc-Baltimore Area

• Ensured department’s Statement of Work and $500K+ Memo documents adhered to requirements set forth by Finance Operations and Procurement teams and coordinated the department’s monthly financial management activities and reporting, including vendor accruals, quarterly labor forecasting, and budget tracking. • Managed and tracked provider contract deliverables, in coordination with Account Development Managers. Tracked and analyzed AARP Staying Sharp and Driver Safety program reports, tallied invoices, and ensured timely submission to AARP Finance.• Oversaw the department’s SharePoint site, including site maintenance and enhancements. Managed department-wide document retention processes. • Conducted research, analyzed data, and coordinated project/program activity reporting and development of plans. Identified opportunities and created processes and procedures to streamline business unit/department activities, such as facilitation of high-quality oversight and support of provider contract relationships and business continuity processes, development of Certificates of Recognition for Providers, process and Handbook for backfilling/hiring new staff, and Activity reporting dashboard for management.

Washington, District Of Columbia

• Provided administrative support to the Ombudsman department including screening calls, managing calendars (such as team’s manager, the department’s director, and general calendar), planning and executing meetings and events including outreach events with volunteers and the team such as Annual Fall Forum with over 130 attendees, composing and editing documents, and organizing office for efficiency. Developed materials for internal campaigns including name cards and various sizes of name tents, including, proofread, edited, and updated certificates, brochures, letterhead, posters, and event programs using Aprimo/AMOS and POC marketing materials. • Researched and utilized knowledge of agency functions as part of D.C. Senior Service Network to provide accurate, timely information to hotline callers, as well as researched event suppliers, materials, and catering – including details, cost comparison, and timelines including POC for vendors and processed vendor invoices.

Washington D.C. Metro Area

Provided administrative support to the Printing, Publishing, and Mail Operations Branch including screening calls, managing calendars (such as Branch chief, Program Manager, and general calendar) and POC for the branch, and coordinating marketing materials. Scheduled photo shoots and training events. Processed and tracked all incoming job requests in the Printing, Publishing, and Mail Operations Branch; assigned ticket numbers and project codes.Developed materials for internal campaigns including name cards and various sizes of name tents, including, proofread, edited, and updated certificates for the length of service and award ceremonies, brochures, letterhead, posters, and event programs. Maintained logs to track project status and ensure the accuracy and relevancy of all data entered into Excel spreadsheets.

Washington D.C. Metro Area

Oversaw daily office operations, including document preparation and compliance auditing as well as court materials. Provided oversight of the coordination and execution of court materials for trials. Provided oversight of the coordination and execution of the project tasks. Provided oversight of the coordination and execution.

Washington D.C. Metro Area

Managed a team composed of four vendors and one staff member. Oversaw daily office operations, including document preparation and compliance auditing as well as preparing marketing materials. Provided oversight of the coordination and execution of leadership team meetings and Board meetings. Prepared data for billing and monthly reporting.

Bachelor’S Degree, Business Administration, Minor: Human Resource, 3.5

Activities and Societies: Was on a Dean's list of Spring and Summer semester of 2021

Certificate, Administrative Professional And 2013 Microsoft Office Specialist

High School