Gabrielle Tran Email & Phone Number

Melbourne, Victoria, Australia

Wellington & Wairarapa, New Zealand

Chorus NZ Ltd (End-User environment) - telecommunications infrastructureRole: SAP Support & Master Data AnalystWorking place: Wellington, New Zealand Provided day-to-day application and operations support for SAP ECC 6 and Business Client in various modules: FI, MM, SD, Basis, IDOC/EDI, HR (related to master data and others) and PPM to both internal and external Users (SRI companies such as Downer, Visionstream, UCG, Broadspectrum)Successfully participated in Blackline (G/L reconciliation) implementation project and support after going-live as a System Administrator Administered, troubleshoot issues for SAP Concur (expense claims); self-learned and created new customized reports for Business Users in ConcurManaged User Access and SAP Security, performed security audits, updated roles to allow improved accessManaged Delegated Financial Authority (DFA) register, aligned SAP approval as appropriateVerified and created/updated Master Data (Customer, Vendor, G/L account, G/L account hierarchy, Cost Center/Element, Activity Types, Bank, House Bank)Managed Period Open /Close activities including recurring journals/payments, monthly accrual reversal; executed year-end carry forward as well as End of Financial Year processesManaged and performed changes requested by the Business Users, created Release Documents, perform SIT and assist users to do UATCreated and managed Change Orders R12 presented to Change Advisory Board (CAB) when needed.Tracked SAP incidents in Jira and documented in Confluence

Singapore

· Provided day-to-day application support for SAP ECC 6 in various modules: SD, MM, WM (for AU & CN), Logistics, Basis, EDI, FI/CO and PP within SLA· Report design, working with business and BI consultants· Participated in all ASAP phases (SAP’s standard implementation methodology) for new SAP SD/MM projects implementation including Blueprint, Realization, Systems Integration Testing (SIT), User Acceptance Testing (BAT) support and Go Live support· Managed and communicated with all parties involved and implemented multiple projects each year as a project lead: EDI with customers: Volvo, Ford (China and India); EDI with 3rd warehouse Yongma Korea; SG & MY EDI/ new internal-converting Stock transfer; Integrating Sales Invoices to eTax Taiwan portal (GUIs); Restructuring Sales prices for Tesa AU’s distributors etc.· SAP account/Access management· Logged, monitored and tracked incident/change request tickets via ticket tool Samantha

Singapore

Olympus Singapore Pte Ltd (End-user environment)Working place: SingaporeSupported users from multiple countries including: Singapore, VietnamResponsibilities and achievements: Awarded “Best Employee of 2012”Served as a SAP internal consultant, gathered business requirements and performed gap analysis of all sales and service processesProvided Functional specification documents of SD/MM/CRM-Service processes and BI reports to vendor in IndiaPrepared Test scripts; User manual documents of SD/MM/CRM-Service processes, BI reports and B2B Webshop portal for internal end-users and distributorsPerformed System Integration Test (SIT) as well as supported, monitored and tracked progress of User Acceptance Testing (UAT) Performed production validations for new system implementationsConducted training to end-usersCleaned up master data monthly; mass uploaded master data dailyProvided day-to-day application and operations support to users for SAP ECC and CRM (B2B) applications within SLACoordinated with Business process owners to create/amend Standard Operation Procedures (SOP) documents

Singapore

Excelitas Technologies Singapore Pte Ltd (End-user environment)Working place: SingaporeSupported users from multiple countries including: Singapore, China, Indonesia, PhilippineResponsibilities:Gathered business requirements and performed gap analysis of all sales and material management processesProvided Functional specification documents of SD/MMPrepared Test scripts and performed SIT/UAT with end-usersPrepared User manual documents of SD/MM processes and conducted training to end-usersPerformed production validations for new system implementationsProvided day-to-day support to End users for SD/MM issues within SLA

Singapore

FPT Asia Pacific Ltd (SAP consultancy firm) - partner of T-System SingaporeWorking place: SingaporeSupported users from multiple countries including: Singapore, Italy, GermanyResponsibilities:Concurrently supported 5 SAP systems: SAP ECC 6 for Tyco Flow Control Italy and Germany; SAP ECC 6 BI Interface Project for Tyco Flow Control Italy; SAP R/3 Retail / ECC6 Industries Support for Brenntag Chemicals Singapore and Alghanim IndustriesProvided level 2 support for operational activities and troubleshooted of reported issues or new change requestsConducted gap analysis between business requirements and existing processes; designed new solutions, prepared Technical and Functional specifications to meet business requirementsConfigured SAP processesPerformed SIT and UAT for SAP processes, ABAP programs and BI reports to ensure design specifications would be met and business requirements addressedProvided cross function support in Master data, WM, FICO when requiredStudied customers’ SAP systems for Retail including “Consumer electronics”, “Building and home construction products, tools” and “Home furnishings” and conducted training sessions for team membersStudied customers’ SAP systems for Industrial field including Kirby, Kimmco, Rockwool Manufacturing of industrial products, specialised in insulation products and steel solutions etc. and conducted training sessions for team members Conducted standard SD training for offshore support team in Vietnam

Global CyberSoft JSC, Vietnam (SAP consultancy firm)Working place: HCMC, VietnamSupported users: VietnamResponsibilities:Participated in 2 SAP system implementations consecutively using ASAP methodology: AASAP ECC6 for AA Corporation (furniture factory and retail) as SAP SD ECC6 consultant; and PINACO - Dry Cell & Storage Battery Joint Stock Company (PNC) as SAP SD Lead ECC6 consultant where May’s roles involved across all implementation phases:Conducted SAP Overview training and Business Blueprint workshops for customer business users Gathered requirements and analysed existing (AS-IS) business processes, information and defined TO-BE processesPrepared Business Blueprint Document for Master data, Sales process and SD Account Determined integrated FI module suitable for Vietnamese Accounting System Configured Sales Processes; designed forms, reports Performed SAP SD Unit tests & Prototype tests (integration tests)Prepared functional specifications forms, reports and enhancements, test scripts and user manual documents; conducted SAP SD training to Key-users and End-UsersSupported cut-over and data migration phase; uploaded SAP SD/MM/FI master data Provided daily post-support maintenance for Key-users, End-users after going live for one month for each project

Exact Software Vietnam (ERP consultancy firm)Working place: HCMC, VietnamResponsibilities:Provided day-to-day support all Exact Vietnam’s customers (approximate 80 customers) for Exact Globe 2003 and e-SynergyCustomised reports according to customer’s format and Vietnamese Accounting Standard Financial Reports such as: VAT, General ledger, Cash ledger, Bank ledger…Fixed all error reports for customersDebugged and repaired mistakes in customer’s databaseTrained new users for customersConducted in-house training for new colleaguesRecommended on system upgrades, and business process improvementRecommended on Vietnam Accounting System compliance

Hochiminh City, Vietnam

Netsoft Company (Internet, hardware and software services)Working place: VietnamResponsibilities:May was an IT Specialist/Business Analyst working on a number of projects where her role involved: Developed numbers of Websites including online selling by using Web programming technology ASP, PHP & Database MS SQLHandled computerised project for “Department of Education and Training HCM” which included gathering requirements, documentation blueprint, designation program, and development application using VB.NET and database MS SQL

Bachelor'S Degree, Bachelor Of Science In Information Technology

Activities and Societies: NA

Prince-2 Foundation In Project Management Certificate

Certificate, Sap Certified Sd Professional

Activities and Societies: NA

Bachelor Of Art, Accounting And Auditing

Activities and Societies: NA