Ramanathan Narayanan Email & Phone Number

Chennai, Tn, In

San Mateo, California, Us

As a Technical Account Manager at Freshworks, I achieved notable outcomes through key projects:1. Successful Implementations: Led complex implementations, ensuring smooth onboarding experiences and 100% customer satisfaction.2. Customized Training Programs: Developed and delivered tailored training, resulting in increased user adoption and improved customer retention.3. Account Growth: Nurtured client relationships, leading to successful upsells and cross-sells, driving significant account growth.4. Technical Issue Resolution: Effectively resolved complex challenges, leveraging product knowledge and collaboration with internal teams.5. Customer Feedback: Acted as a vital voice of the customer, influencing product enhancements and continuous improvement.6. Premium Support: Work with Enteprise Accounts and work with them to achieve their Customer Experience OKRs for the year, maximise ROI from Freshworks' Software Products. Managed a portfolio of 3M+ (ARR)These achievements demonstrate my ability to drive success, solve problems, and contribute to customer-centric product development.

San Mateo, California, Us

Product Specialist | Driving Customer Success and Issue ResolutionIn my role as a Product Specialist at Freshworks, I have demonstrated proficiency in the following areas:Issue Resolution: Leveraged deep product knowledge and collaborated with cross-functional teams to effectively address and resolve complex customer issues, ensuring their satisfaction.Product Adoption: Played a vital role in driving product adoption by providing expert guidance and consulting services to customers, enabling them to maximize the value and benefits of our offerings

Chennai, Tamilnadu, In

During my tenure as a Software Engineer at Bahwan CyberTek, I took complete ownership of the reporting and subscription modules for Cuetrans IVMS. I had the privilege of building these modules from scratch, utilizing my expertise in ExtJS, AngularJS, and PostgreSQL. This responsibility allowed me to showcase my skills in designing, developing, and implementing robust reporting and subscription functionalities, enhancing the overall capabilities of the application.

Chennai, Tamil Nadu, In

Onboarding & Implementation Expert | Seamless Customer Experiences | Sales & Support✨ Expert in onboarding and implementing GoFrugal Retail solutions, ensuring smooth transitions for clients.🔑 Successfully guided 50+ customers through the entire onboarding process, delivering exceptional experiences.💼 Proficient in providing comprehensive support and assistance to clients from diverse regions, excelling in sales and customer success roles.💪 Skilled in leading sales hackathons and driving complete sales cycles, from cold calls and lead generation to demos and effective cross-selling and upselling.🛒 Hands-on experience with Supermarket POS, Restaurant POS, Garment Outlet POS, and Pharma Distributor POS.

Bengaluru, In

Personal Finance Mastery, Personal Finance

Bachelor Of Technology, Aerospace, Aeronautical And Astronautical Engineering