Nancy Ramos, Chrp Email & Phone Number

Toronto, On, Ca

Seattle, Wa, Us

• AMZL CA Leadership Award Winner - Partnership Powerhouse• AMZL PXT CA Peer-to-Peer Award Winner - Make Others Great

Chicago, Illinois, Us

Toronto, On, Ca

• Supporting HR processes and projects including firm-wide exit interview and on-boarding projects• Managing inquiries related to HR programs, firm policies and HRMS (UltiPro) • Drafting promotion, status change and employment verification letters• Supporting the on-boarding process by conducting HR orientation and preparing new hire packages • Organizing termination meetings by drafting departure letters and coordinating external support • Coordinating exit interviews and extracting data from forms to prepare for year-end analysis • Managing the probationary and performance management programs; following up with managers to ensure meetings with their new hires and annual performance discussions are conducted • Creating adhoc HRMS reports • Coordinating various Firm events • Act as back-up to HR Coordinator and member of the JHSC

Markham, On, Ca

Recruitment• Conducted full cycle recruitment for roles ranging from Store Manager to Regional Sales Manager; tasks included managing job postings, conducting interviews and reference checks, preparing offer letters and on-boarding of new hiresClient Support• Supported the Store Operations client group• Coached managers on company policy and progressive discipline procedures to ensure consistency and compliance with provincial employment legislation• Responded to inquiries relating to benefits program, leave of absences, and HR and company policiesProject & Vendor Management• Administered the corporate travel and employee discount program through vendor management• Managed HR projects including the development of an employee recognition program and online training webinars • Demonstrated cross-functional team leadership by conducting first emergency evacuation after office renovations including the recruitment of fire wardens and updating evacuation procedures to ensure consistency and compliance with provincial legislation

Markham, On, Ca

Health & Safety• Acted as Workers' Compensation Liaison for all Pet Valu employees, responsible for reporting all workplace injuries to WSIB, WCB and WorkSafe BC, and participating in return-to-work programs• Oversaw First Aid Training Program to ensure Occupational H&S Act (OHSA) minimum first-aid regulations are met for each Head Office, corporate store and warehouse facility • Maintained workers’ compensation records for entire company• Conducted health & safety orientations for new franchiseesClient Support (Warehouse & Distribution, and Logistics)• First point of contact to the Warehouse & Logistics client group; Responded to HR inquiries relating to employee performance management, benefits program, short-term disability, leave of absences, and status and compensation changes• Provided training and continuous support to new warehouse managers regarding HR and company policies, and employment legislation • Created ad-hoc reports as requested Recruitment• Conducted full-cycle recruiting, including managing job postings, conducting phone and in-person interviews, preparing offer letters and on-boarding new hiresEmployee Relations• Provided support to line managers during employee performance and disciplinary discussionsProject Management• Managed special projects including skill-training matrix development and courier consolidation• Led improvement initiatives including training facility managers to manage staff time-cards and revamping Drivers’ and Supervisors’ HandbookPayroll & Compensation• Supported the Total Rewards Department by providing training and assistance to the warehouse management team on Pet Valu’s time & attendance system (ADP-EZLabor), and addressing general payroll inquiries and issues before expediting to the Payroll Department

Markham, On, Ca

Client Support (Store Operations – Corporate & Franchise)• First point of contact to store employees, managers and operations team regarding benefits program, status and compensation changes and employee performance management• Coached new store and district managers on company policy, employment legislation, performance management and progressive discipline • Managed leave of absences and modified duties program for all store employees• Conducted HR orientations for new franchisees• Provided HR and ad-hoc reports (i.e. turnover report, store manager training report) • Managed Holiday Social Event and Store Manager Bonus Programs for all corporate storesEmployee Relations• Worked with district sales managers to resolve complex situations involving store employees through company policy and employment legislation interpretation• Used various HR tools such as the Opportunity for Improvement (OFI) form, and drafted performance and disciplinary lettersRecruitment• Managed internal/external job postings, coordinated phone and in-person interviews • Drafted employee offer, termination and status change letters while acknowledging the differences of each province’s employment legislationPayroll and HRIS• Supported the Total Rewards Department by providing training and assistance to store and district sales managers on Pet Valu’s time & attendance system (EZLabor)• Addressed all general payroll inquiries and issues before expediting to the Payroll Department Social Committee• Acted as Social Committee Chair, organizing corporate events such as the Holiday Luncheon and summer BBQ• Negotiated contracts with vendors to ensure events were coordinated under budget• Created new social events to increase employee engagement (Head Office)

Markham, On, Ca

• Assisted with new hire orientations for Head Office client group• Successfully completed full-cycle recruitment for Help Desk Analyst position• Managed user accounts the Learning Management System (LMS) for store employees• Supported the HR Department by screening applications and administering applicant testing • Coordinated the First Aid Program including training for store managers, warehouse managers and head office staff

Toronto, Ontario, Ca

• Managed incoming inquiries from applicants, volunteers and hospital staff and directing them to appropriate information and personnel• Collaborated with Volunteer Coordinator with recruitment cycle to screen applicants, conduct reference checks, maintain interview/orientation calendar, and lead orientations of groups of 20• Liaised with hospital staff and language agencies in the Language Interpretation Program by processing interpreter requests • Coordinated volunteer events and training workshops

Bachelor Of Commerce (Bcom), Specialist In Management, Human Resources

Postgraduate Certificate, Human Resources Management