Nancy Ramos, Chrp Email & Phone Number

Toronto, ON, CA

Seattle, WA, US

• AMZL CA Leadership Award Winner - Partnership Powerhouse
• AMZL PXT CA Peer-to-Peer Award Winner - Make Others Great

Chicago, Illinois, US

Toronto, ON, CA

• Supporting HR processes and projects including firm-wide exit interview and on-boarding projects
• Managing inquiries related to HR programs, firm policies and HRMS (UltiPro)
• Drafting promotion, status change and employment verification letters
• Supporting the on-boarding process by conducting HR orientation and preparing new hire packages
• Organizing termination meetings by drafting departure letters and coordinating external support
• Coordinating exit interviews and extracting data from forms to prepare for year-end analysis

Markham, ON, CA

• Recruitment
• Conducted full cycle recruitment for roles ranging from Store Manager to Regional Sales Manager; tasks included managing job postings, conducting interviews and reference checks, preparing offer letters and on-boarding.
• Supported the Store Operations client group
• Coached managers on company policy and progressive discipline procedures to ensure consistency and compliance with provincial employment legislation
• Responded to inquiries relating to benefits program, leave of absences, and HR and company policiesProject & Vendor Management
• Administered the corporate travel and employee discount program through vendor management

Markham, ON, CA

• Health & Safety
• Acted as Workers' Compensation Liaison for all Pet Valu employees, responsible for reporting all workplace injuries to WSIB, WCB and WorkSafe BC, and participating in return-to-work programs
• Oversaw First Aid Training Program to ensure Occupational H&S Act (OHSA) minimum first-aid regulations are met for each Head Office, corporate store and warehouse facility
• Maintained workers’ compensation records for entire company
• Conducted health & safety orientations for new franchiseesClient Support (Warehouse & Distribution, and Logistics)
• First point of contact to the Warehouse & Logistics client group; Responded to HR inquiries relating to employee performance management, benefits program, short-term disability, leave of absences, and status and.

Markham, ON, CA

• Client Support (Store Operations – Corporate & Franchise)
• First point of contact to store employees, managers and operations team regarding benefits program, status and compensation changes and employee performance management
• Coached new store and district managers on company policy, employment legislation, performance management and progressive discipline
• Managed leave of absences and modified duties program for all store employees
• Conducted HR orientations for new franchisees
• Provided HR and ad-hoc reports (i.e. turnover report, store manager training report)

Markham, ON, CA

• Assisted with new hire orientations for Head Office client group
• Successfully completed full-cycle recruitment for Help Desk Analyst position
• Managed user accounts the Learning Management System (LMS) for store employees
• Supported the HR Department by screening applications and administering applicant testing
• Coordinated the First Aid Program including training for store managers, warehouse managers and head office staff

Toronto, Ontario, CA

• Managed incoming inquiries from applicants, volunteers and hospital staff and directing them to appropriate information and personnel
• Collaborated with Volunteer Coordinator with recruitment cycle to screen applicants, conduct reference checks, maintain interview/orientation calendar, and lead orientations of groups of 20
• Liaised with hospital staff and language agencies in the Language Interpretation Program by processing interpreter requests
• Coordinated volunteer events and training workshops

Bachelor Of Commerce (Bcom), Specialist In Management, Human Resources

Postgraduate Certificate, Human Resources Management