Consultant
Washington D.C. Metro Area
Experience informing strategy development:• Identified opportunities to optimally reorganize $1B, 5,000 FTE Army Command to improve outcomes and reduce costs by developing multiple reorganization scenarios in a cost-benefit analysis model• Conducted a competition analysis for a membership-based organization looking to introduce a new service offering by identifying adjacent white spaces in the industry• Planned and executed IT efficiency diagnostic for a major public liberal arts college from hypothesis development through data collection, analysis and delivery of final recommendations to identify ~5% in recurring savings• Facilitated leadership decision-making by building a budget model for a major public university with $400M+ in expenses that assigned shared costs to specific units by using proxy metrics (e.g., using sq. footage to estimate facilities costs) Experience mining actionable insights from multiple large, complex datasets:• Analyzed 10M+ college applications using SQL to help 500+ colleges understand how their applicants compare to peer schools’, how changes to application format affect application volume, and identify new segments of potential applicants• Identified new consumer segments for proactive outreach for a federal office by analyzing 400k+ complaints to a consumer help center in combination with numerous external datasets (e.g., Census Data, measures of income and urbanization)Experience improving processes and executing projects across multiple levels of an organization:• Implemented a new strategy to turnaround the struggling consumer-facing office of a federal agency by working with front office staff to develop and implement new processes through the coordination and management of front-office staff• Standardized a complex and unique data and change management process to protect the handling and payment of $10B from fraud, waste, and abuse by coordinating multiple offices of a federal agency