• Successfully conducted a comprehensive mobile migration for regional associates.• Coordinated with various departments to ensure a seamless transition.• Provided technical support and training to associates.• Troubleshot issues during the migration process.• Provided technical support to end-users, addressing IT-related concerns.• Ensured end-users have the necessary tools and resources to perform tasks efficiently.• Managed software updates and patches to keep systems up-to-date and secure.• Extensive experience in onboarding and offboarding new associates.• Managed the migration and setup of laptop devices.• Improved efficiency and productivity of regional teams by ensuring access to the latest mobile technology, reliable technical support, secure software, and a smooth onboarding and offboarding process.

As an IT Project Engineer, I have successfully managed and executed various IT projects, ensuring seamless integration and optimal performance. My responsibilities included:• Project Management: Led IT projects such as Microsoft migration, ensuring all tasks were completed according to the timeline and project goals were met.• User and Admin Training: Conducted comprehensive training sessions for users and administrators on Microsoft Outlook, Microsoft Teams, and Microsoft OneDrive, ensuring they were well-equipped to utilize these tools effectively.• Onsite Support: Provided onsite support to address any issues that arose during the project, ensuring minimal disruption to operations and swift resolution of problems.• Task Management: Ensured all assigned tasks were completed on time, coordinating with team members and stakeholders to maintain project momentum.• User Acceptance Testing: Prepared User Acceptance Test (UAT) documents for clients, facilitating the validation of project deliverables and ensuring they met client requirements.My efforts have significantly improved the efficiency and productivity of IT operations, providing clients with reliable and innovative solutions.

As an IT Support Engineer Intern, I have successfully assisted in various IT projects and provided comprehensive support to ensure smooth operations. My responsibilities included:• Project Assistance: Assisted the manager with ongoing IT projects, including troubleshooting user software and hardware issues.• Onsite Deployment: Deployed servers and PCs at client locations, ensuring proper setup and configuration to meet client requirements.• Remote Deployment: Managed remote deployment of servers and PCs, utilizing remote access tools to configure and troubleshoot devices.• Configuration and Setup: Configured servers and PCs with necessary software, security settings, and network configurations to ensure optimal performance.• Testing and Validation: Conducted thorough testing and validation of deployed servers and PCs to ensure they were functioning correctly and met client specifications.• User Acceptance Testing (UAT): Prepared comprehensive UAT documents, including test plans, test cases, and test scripts. Coordinated with stakeholders to define acceptance criteria and ensure all requirements were met. Conducted UAT sessions with end-users, capturing feedback and documenting any issues or defects. Provided detailed reports on UAT results, including recommendations for improvements and final validation of project deliverables.• Project Timelines: Created and maintained detailed project timelines, outlining key milestones, deadlines, and dependencies. Ensured all tasks were completed on schedule and communicated progress to stakeholders.• Checklists: Developed and utilized checklists to ensure all project tasks were completed accurately and efficiently. Included items such as hardware and software configurations, user training sessions, and post-deployment support activities.

• Develop Vehicle e-Booking system for Institute of Continuing Education and Profesional Studies, UiTM Shah Alam• Learn to use Laravel for developing the system.Understand the work environment• Write a weekly report.• Present the system to Assistant Registrar of HR Department, Senior IT Officer and Head Department of Information Technology Division.