Nicole Sandler Email & Phone Number

Mountain View, California, Us

San Francisco, California, Us

- Managed team of 4-5 account managers (~$12M annual revenue; 250+ customers) who consistently surpassed revenue and volume goals, exceeding 100% on goal on average- Executed projects from concept through to completion, including creating the team’s quarterly Objective Key Results based on account strategies to grow and retain customers across DoorDash for Work’s book of business- Interviewed and hired new team members, creating playbooks to provide comprehensive training. onboarding and a clear trajectory for career growth and development within the team- Spearheaded projects creating and completing strategic processes for our account managers to follow; including process documents, growth strategies, and communications plans for the team to utilize against their book of business- Worked alongside cross functional partners creating roadmaps, product improvements and new dashboards to allow our team to expand our footprint within our current managed accounts

San Francisco, California, Us

- Executed and developed original Account Management strategies for brand new Post Sale department- Managed book of business of 65 clients, performing above 100% to goal for retention, increased customer spend, and customersatisfaction rating- Conducted on-site trainings to our Operations Support Team of 14 agents to address all live-order issues for DoorDash for Work customers

Chicago, Illinois, Us

- Work with a broad portfolio of clients who participate in the food service space (suppliers, operators, distributors, finance) to support them in fully utilizing their Technomic syndicated subscriptions and services on a day to day basis. - Conducted training sessions and quarterly check in calls, troubleshooting in real time and liaising between client and research teams to ensure client understands and feels 100% comfortable with their subscription - Collaborate daily with business development counterparts on accounts to fully support the clients and identify additional services and programs that could benefit the client

San Francisco, Ca, Us

- Manage a book of ~1000 SMB advertisers, totaling over $500k in monthly recurring revenue- Consult with clients on their current business goals, assess advertising performance, and recommend additional investment and page enhancements based on the conversation- Proactively communicate with business owners, manage concerns, answer questions, and ensure that overall client experience exceeds expectations- Pivot downgrade and cancellation conversations; positively impacting the churn metrics for the Account Management department- Convert 60% of all potential upgrades into closed deals

San Francisco, Ca, Us

o Helped local business owners become more successful with the most effective online advertising programs available for their region. o Yielded high metric, cold-call sales in assigned territory and managed complete sale cycle from prospecting to close, using Salesforce CRM platform.o Managed ~400 SMB leads, establishing a loyal customer base by thoroughly understanding my customers core needs and continuously building relationships that provide value and up-sell opportunity.

Bs, Marketing, International Business

Study Abroad