Nicholas Sayers Email & Phone Number

Aurora, Co, Us

Aurora, Colorado, United States

I help children (ages 6-21) with co-occurring mental health and developmental challenges navigate their journey to wellness.At Aurora Mental Health and Recovery's Intercept Program, I provide evidence-based therapy (individual, group, family) and partner with support services (case management, medication monitoring, day treatment) to empower both children and their families.Together, we build coping skills, facilitate school transitions, decrease symptoms, and create a stable environment for growth.

Denver, Colorado, United States

Denver Metropolitan Area

Remote

At Biteable I manage engagement and onboarding for customers and free users. I built a customer success and inside sales team from the ground up. After taking over the customer support team we increased customer happiness from 80% to 95% in 5 months. As a product owner, I shipped a video collaboration product, in-app conversion ad spaces, a new publishing context for a video tool, and managed a team across four timezones.• Define and execute strategy in customer success, sales, and support.• Reduced Biteable’s churn by 7 percentage points in six months.• Built buyer personas and created positioning based on customer data.

Greater Seattle Area

Drove Inspo Network’s marketing efforts to meet aggressive customer acquisition goals. I led a small team of marketers to create sales enablement materials, video marketing strategy, email nurture flows, inside sales email campaigns, and executed PPC strategy.

Leading Moz's marketing efforts to meet scale the team and meet aggressive SaaS growth goals. I coached a team of marketers that use content marketing, SEO, conversation rate optimization, paid to advertise, and email nurture campaigns to turn visitor traffic into paying customers.Accomplishments:• Defined the content strategy for Moz’s world-class brand to drive customers from learning about SEO to buying a product that can help them do it.• Evolved Moz’s marketing technology stack to build smart nurture campaigns that spanned email to the on-site experience.• Used visitor data and survey information to optimize Moz’s marketing site to convert traffic into leads.

Greater Seattle Area

I drive Moz's marketing efforts to meet our aggressive goals while cultivating a rich traffic pipeline. I also build awareness, convert prospects into qualified traffic, and oversee Moz.com’s external communications including website content, email campaigns, and paid ads. I develop, manage and implement an integrated approach to all customer acquisition programs, including paid search, content marketing, SEO, display advertising, and social media ads. My big goal is to develop the operational and analytical background to run a digital marketing team and possess exceptional intellectual, interpersonal, and communication skills.A few things I've accomplished are: Defined customer personas using product data, firmographics, and demographics.A site-wide CRO audit and testing plan that increased conversion to Moz's free-trial.Drastically reduced PPC spend, yet improved conversion rates.Re-positioned our Moz Local product to fit both SMB and Enterprise audiences.Created nurture flows in Hubspot to get users engaging with our freemium tools into paid plans.Drove a content strategy that changed how Moz spoke about "features" across every channel and product. Turning our marketing and content to be problem and solution focused, rather than feature focused.

Greater Seattle Area

As the Director of Customer Success and Support I manage our three teams that education, spread joy, and make the world of marketing awesome. I am responsible for proactive and reactive conversations with customers that lead to increased retention, revenue, and most importantly, happiness, with Moz.Accomplishments:Built a Customer Success team from the ground up that reduced churn in Moz productsBuilt an international support teamIncreased customer satisfaction in support from 90% to a 96% 6 month averageBuilt a customer support ticket forecasting modelStarted a SaaS sales organizationCreated the context for Moz to offer professional services and paid elearningBuild financial models and forecast support and success needsDrove a project to redefine onboarding strategy for a $33mil/yr product

Seattle, Wa

I helped Moz education customers on SEO, inbound marketing and TAGFEE. I created beautiful, fun, and information documentation that teaches people to be better the world to be better marketers. To spread knowledge of SEO and TAGFEE I, wrote for the Moz blog, created video content, and become a hub for Moz culture and product knowledge.Accomplishments:Built Moz Academy from scratch, which became a leading resource in SEO education.Created the Moz Help Hub to impact churn by teaching customers to use our products.Collaborated on Whiteboard Friday, a leading resource in marketing knowledge and a massive traffic driver for Moz.Became an expert in technical SEO, content marketing, and marketing analytics.

At The Home Depot, I learned to drive sales by providing excellent customer service and inventory management. I also learned how to inspire leadership in a team through leading by example and consistently being a resource of knowledge and help for employees. Skills I gained were operating forklifts, reach trucks, and order pickers. As a Cashier Supervisor my job duties include Managing 10+ people at a time, maintaining superior customer and contractor service, training cashiers and employee motivation.

At the Global Ethics and Religion Forum, I conducted academic research by compiling materials for scholarly work. Another important task was managing the president's travel plans, expenses, and calendar. I also performed spreadsheet and web page work, which taught me web design and application use. I also helped organize fundraisers and art galleries for the Forum’s mission of spreading religious tolerance and ethical treatment of the environment. Through my work, I learned about research, web design, fundraising, and operations of a nonprofit organization.Reference: Joseph Runzo - (714) 633-3556

Hired as a cashier, I became a supervisor within five months. My job duties included managing 20+ people at a time, maintaining superior customer service, non-sufficient fund check recovery and collections, conducting video conferences, and employee motivation.

Master Of Arts - Ma, Counseling Psychology

Bachelor'S Of Arts, Religion, Philosophy, History

Activities and Societies: Co-Founder and Secretary of Religious Studies Club. Member of National History Honor Society, Phi Alpha.

Transfer, Philosophy