Senior Manager, Business Systems
Vancouver, British Columbia, Canada
Managed consumer digital and business applications and systems, leading continuous improvement initiatives for critical business platforms across administration, customer support (ITSM), warehouse management, retail management and IT systems. Built strong relationships with executives, stakeholders and vendors while achieving stability and capability growth. SAFe, Agile and ITIL.Delivered key projects: including Product Information Management, Warehouse Management.Led team of… Show more Managed consumer digital and business applications and systems, leading continuous improvement initiatives for critical business platforms across administration, customer support (ITSM), warehouse management, retail management and IT systems. Built strong relationships with executives, stakeholders and vendors while achieving stability and capability growth. SAFe, Agile and ITIL.Delivered key projects: including Product Information Management, Warehouse Management.Led team of System Analysts and BAs, supporting them within a scrum/agile environment.Operations and Customer Service - managed daily operations supporting $1.2 million in daily revenue. Show less