Job summary: Facilitator for clinical, operational, and financial client improvement initiatives related to the electronic medical record.• Determine overall healthcare IT client strategy• Act as liaison between client and Cerner IT project teams• Evaluate operational aspects of IT health care delivery systems• Analyze current and develop future state health care provider workflows• Create project roadmaps and perform gap analysis for physician and hospital leadership enhancement requests, and articulate the implications of workflow changes• Analyze project success and end user adoption

• Consult with clients on current workflows and enhancement requests• Lead process changes for client initiatives and maintain change management processes.• Develop and execute complex scripts for testing defects and enhancements.• Provide clinician elbow support and coaching related to the electronic medical record.

• Assist with complex administrative tasks on behalf of senior executives, including calendar management, timesheet and expense submission and complex travel arrangements• Prepare a range of routine and non-routine materials for executives in alignment with brand standards, and proofread for consistency, grammar, and spelling• Created budget guidelines and projected future spend for our IT organization by coordinating with leadership across teams.• Plan and organize meetings by taking responsibility for assembling the agenda, preparing meeting briefing documents, taking and disseminating notes and formulating post meeting action item list• Act as an early adopter of new technologies and processes and can assist other associates in learning and utilizing new tools• Provide formal/informal mentorship within the Associate Services community.• Coordinated events for 150+ staff while maintaining a strict budget.

• Managed multiple phone lines and facilitated communication with clients, vendors, and staff.• Maintained an organized, clean, professional workspace and waiting are across 3 organizational IT departments• Coordinated pick-up and delivery of IT mail services, unpacked inventory, & stocked supplies across 3 campuses.• Manage occasional project work and data analysis for internal clients

• Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction• Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies• Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints• Responded to 20+ social media reviews on a weekly basis, personally reaching out to make a direct connection with unsatisfied guests• Maintain master key control• Verify bank deposits at the end of each period• Creating and analyzing occupancy reports to maximize room revenue.

• Greet guests and completing the registration process while providing friendly and efficient customer service• Assist guests with the check-in, check-out process and creating and analyze occupancy reports. Field guests concerns and complaints while doing research to solve and negotiate solutions for guest satisfaction• Use public relations techniques to promote hotel services and facilities and to maximize room occupancy• Supervise and develop skills of new team members.

Provided customers with excellent guest service on a daily basis. Prepared and analyzed guest reservations and daily financial reports. Responded to customer inquiries and performed research to find solutions to customer issues. Provided room and facility tours to groups and individual guests. Scheduled and carried out group events.