Nathaniel Lau Email & Phone Number

Burnie, Tasmania, Australia

1. Delivered a quality legal service by conducting casework in criminal and other matters for members of Aboriginal and Torres Strait Islander communities.2. Appeared as an advocate in various courts including the Magistrates Court and Supreme Court of Tasmania.3. Participated in community legal education projects, law reform and other TALS projects as required.4. Contributed to the collaborative relationship between the Legal Aid and other community and community legal organisations with whom TALS interacts.5. Keep up to date with relevant legal developments and procedures by attending professional legal education programs and maintain an understanding of issues impacting the justice system and members of the Aboriginal and Torres Strait Islander communities.6. Participated in an on-call roster which provides out-of-hours legal assistance and support to clients who have been taken into custody by Tasmania Police.

Hobart, Tasmania, Australia

1. Co-ordinated the day to day activities of the court, including pre-court checking,preparation and organisation of files, documents, exhibits, correspondence, statistics andliaison with Court Security.2. Ensured the proper and accurate recording and monitoring of court proceedings, includingthe monitoring and operation of technical equipment, together with the completion of allcourt records and associated correspondence.3. Provided a comprehensive level of administrative support and assistance to the Magistrateincluding chambers filing and under direction from the Magistrate provide acts, statutoryrules, sentencing materials and other resources as required.4. Administered and maintained court files, the Magistrates Diary and ensure effective casemanagement and procedural guidelines are maintained.5. Liaised with Magistrates, court staff, members of the public, the legal profession andprosecution to ensure orderly and efficient court proceedings.6. Discharged delegated responsibilities in respect of the business of any court.

Tasmania, Australia

1. Provided quality customer service to customers at Zing while maintaining a superior shopping environment.2. Uphold the standards of EB ETHOS (Vitality, Integrity, Vision, Accountability, Recognition and Family)3. Accountable for the success of sales performance and KPI targets.4. Utilised strong communication skills when communicating with customers by employing active listening skills and interpersonal skills. 5. Exercised strong teamwork skills by adhering to the completion of tasks set by management in a timely manner. 6. Displayed professional attitude and behaviour that is consistent with company values and ethics, policies and procedures.

Tasmania, Australia

1. Provided effective and efficient response to all enquiries through phone, email and other online communication method. 2. Identified and resolve problems with a range of service methods including first contact resolution, enquiry case management, and referrals. 3. Dispensed accurate information for all student related enquiries including student administration, academic administration, and support service through phone, email, CRM and all web-based enquiries. 4. Analysed all enquiries to identify root cause and recommend appropriate responses to enhance the customer service experience. 5. Collaborated with other call centre team members, team leader in order to ensure that a consistent high level of service is provided and ensuring KPI targets are met.

Richmond, Tasmania, Australia

Conducted Staff training (Dipping Team and Coolroom Team) for each new member by giving them an orientation of the area that they will be working in. Prepared the team roster and allocate staff to their work stations. Maintained cherry temperatures by checking that the cooling filters are regularly cleaned and changed at the end of each session. Collate information of picking quality through a thorough inspection and record-keeping (including photos).Ensured that the correct cherries are getting packed on the day itself and team members are aware of which stack should they take.Cooperated with other Team Supervisors and Shed Manager to fulfil all orders within the deadline. Prepared a daily detailed report for picking and packing.

Lauderdale, Tasmania, Australia

1. Preparing store displays and ensuring that products are accurately labelled.2. Updating displays to ensure it is neat, full and rotated at all times. 3. Asking customers about their needs and help them in making purchases. 4. Escorting customers to the appropriate aisle or shelf to assist with purchasing decisions. 5. Ensuring the store is clean, safe and in order.6. Collecting items accurately and packing them for click and collect orders or deliveries. 7. Cooperating with others to ensure customer satisfaction.

Tasmania, Australia

1. Attended various student recruitment events and activities to engage with future students and their influencers about University experiences, course offerings, support services, facilities and university life.2. Supported the Recruitment Officer in the delivery of presentations about the University of Tasmania to a range of audiences including high schools/college students, parents and Career Advisers.3. Assisted the Domestic Recruitment Team with the preparation of materials, setup and pack down of events and other administrative tasks.4. Worked as part of a team under the leadership of the supervising Student Recruitment Officer, and to work with minimal supervision or independently to complete allocated tasks.5. Represented the University in a positive, friendly manner within the community, with a focus on increasing awareness of University degree offerings and enhancing the reputation of the University.

Hobart, Tasmania, Australia

To write and publish news article for the University of Tasmania's law faculty website. To promote inclusion and unity within the Law Faculty by reaching out to individuals that stand out in contributing to the law faculty. To promote and market the University of Tasmania as a first choice destination for potential law students. To develop and create videos to attract attention and promote the University's brand to the public.

Hobart, Tasmania

As Student Engagement Leaders, we would market and promote key UTASLife events and activities including the provision of relevant information, resources, website, social media that promote social engagement to students. We would also, in consultation with the Student Engagement Coordinator, detect, report and refer on any issues that impact on student transition and engagement. We are to develop and maintain resources to assist in the delivery of activities and events as required with consultation with the Student Engagement Coordinator.As Student Engagement Leaders, our core goal is to build and maintain networks within UTAS and key local community organisations such as TUU, local government and schools to facilitate successful collaborative events that meet core Student Engagement aims.

Hobart, Tasmania, Australia

1) Conduct research and draft a proposal on digitising distance exams.2) Create a wiki page for "Improvement Service Register" for Student Operations Unit.3) Conduct research and draft policy on Supplementary Exam for the University.4) Conduct research and draft policy on Graduation for the University.

Hobart

1) Provide outstanding customer service upon delivery of pizza orders.2) Work in a team environment to deliver outstanding service and operation within the store.3) Engage with customers over the counter as I take their orders on the register.4) Ensure cleanliness of the store.5) Ensure make line is always topped with ingredients. 6) Teach new employees the procedures of a Delivery Expert and provide minor coaching in Customer Service upon delivery.

Practical Legal Training Certificate, Law, Pass

Bachelor Of Laws (Ll.B.), Law

Activities and Societies: University of Tasmania Kendo Club Tasmanian Sando Renmei Catholic Students' Society UTAS Labor society Fairwork.

Diploma In Law, Law

Activities and Societies: Music Club, Law SocietyPresident of the Music Club, General Member of the Law Society