Trained and cultivated a skilled member services team that led to 10% increase in member spend.Secured a $550K book of business and growing the membership base by 15% in one year. Retained 85% of members through quarterly VIP events, tournaments, and enhancing the in-venue experience. Prepared marketing campaigns that increased member participation by 15% and qualified leads by 20%.Point of contact for over 600 members.

Consistently achieved and surpassed annual sales goals by 20% through B2B and B2C sales. Won ‘Rookie of the Year’ award for the 16-17 season and ‘Cross-Seller of the Year’ award for the 17-18 season. Increased premium group product sales by 20%. Fostered relationships with premium service team to enhance the game day experience for Premium Group, Club, Courtside, Suite, & Loft clients.

Generated over $150K in revenue through B2B and consumer sales campaigns that focused on season tickets, groups, and premium corporate hospitality packages. Initiated over 75 phone calls daily. Finished the season with $100k in new sales and maintaining over $50k in renewal sales. Partnered with hospitality manager to deliver superior customer service to all high-end sponsors, players, and suite clients during games.

Increasing nightly sales by 5% and executing event promotions for new or existing products with minimal supervisionProviding excellent customer service during consumer interactions by engaging patrons and giving them a reason to come back to the onsite promotionBuilding and maintaining relationships with managers while utilizing strategic sales tactics to secure future promotionsCompleting event recaps and submitting quality pictures to suppliers to show client interactions and customer reactions

Promoted to general manager within 1 year of joining team as a mixologist. Negotiated contracts and booked 15 sold out live music performances from national touring artists.Increased private bookings by 5% and hosting college organization functions by 7%. Built and sustained social media outlets to have the most followers by at least 400 compared to sister clubs as well as championed a new marketing strategy by utilizing live coverage of events through social media.

Top sales out of 8 mixologists onsite, highest sales night was $3,367 from 6pm-2:30amAccountable for increasing attendance by 45% after creating a strong presence at the University of Tennessee with games to win apparel, food coupons, or free cover vouchersCreated specialty nights, such as Whiskey Jam Wednesday, that increased business by 22% during week day hoursContributed to training new mixologists for a high volume bar as well as holding monthly training classes to keep co-workers working in unison

Designed advertisements for the POWER 2011 Summer Baseball Program sold and distributed at every game, and created website designs for palmspringspowerbaseball.comOrganized/executed in-game promotional events as well as community appearances for the company and team for the 52 home gamesAwarded autographed Johnny Bench ball for being “hardest working intern” selected by the staff, as well as 2011 Fan Favorite Intern selected by the fans’ vote

Hosted Pregame Faculty Showcase in Fall 2009, 2010 and raised attendance 12%Assisted with Science Olympiad and Tennessee Junior Science Symposium in 2009,2010 by creating press releases and being hands-on during actual eventConducted Graduation services for the College of Arts and Sciences in 2009 and 2010Created databases to keep track of attendance at Arts & Sciences eventsLaunched Higher Grounds Magazine Online, Arts & Sciences social networking (Twitter, Facebook)Published writer in Higher Grounds Online Magazine, published photographer for The College of Arts & Sciences website

Lead the course's media networks and hospitality amenities which raised return of customer rate 25%Developed new ways to inform surrounding areas of Cleghorn's services Conducted 'how-to' seminars on social networking Created press releases, newspaper articles, and web pages which boosted traffic from surrounding areas by 10%,