Natalie Smith Lssgb Email & Phone Number

Atlanta Metropolitan Area

- Develops and executes enterprise-wide learning and development strategies, leading the development and delivery of complex programs across a matrixed environment.- Collaborates across all organizational levels reviewing course feedback reports and learning metrics to identify training gaps, needs, and changes to align training initiatives to meet the.

Atlanta, Georgia

Provide standards for measuring learning program success through reporting and troubleshooting potential system issues that affect end users to provide corrective solutions.- Serve as administrator of learning metrics system, ensuring access to instructor surveys in the management tool, building out surveys, and confirming reporting is available to end.

Atlanta, Georgia

• Develops, organizes, creates, and delivers innovative course content for both instructor led and web-based learning. Facilitates learning for employees and outsourced vendor. Training is delivered across a variety of.
• Conducts detailed interviews with subject matter experts, product managers and department teams to gather information for training materials.
• Provides timely performance feedback to trainers, supervisors, and managers by observing and monitoring training progress.
• Tracks and analyzes course evaluations to judge effectiveness or training sessions and to suggest or implement improvements.

Atlanta, Georgia

Develop and provide company-wide, internal training programs that include new hire orientation, initial task training, and continuous education/development. Conduct research and needs analysis based on industry research and management feedback. Provide instruction via multiple methodologies, including individual/group training, lectures, meetings.

Facilitate new hire training and continuous training/career development initiatives for Customer Support Specialists and Management Level I, and Level II participants within call center environment. Serve as subject matter expert for all company-related products/services and wireless technology. Perform broad range of administrative and managerial tasks.

Memphis, Tennessee

Managed incoming wireless customer calls/inquiries concerning rate plans, billing, promotions, equipment, and available services. Utilized variety of diagnostic tools to identify and resolve technical issues. Followed up with clients to ensure customer satisfaction. Participated in team meetings, ensuring optimal performance and achievement of projected.