• Automated backend services to support valuations. Salesforce, AWS Lambdas, DynamoDB, Step Functions, Elasticsearch.• Owned the design, build, and test aspects of cloud-native applications. • Built “Typeahead search” functionality using Elasticsearch to suggest by indexing over 2 MM records; 95%+ accuracy.• Interacted with customers to gather feedback on UX to improve the product.• Built GraphQL resolvers using AWS AppSync to deliver granular data based on various access patterns in API calls.• Architected a Vehicle Information Database in Salesforce to store, update and maintain data. Developed services in AWS to use data in Salesforce and serve multiple endpoints in a scalable & reliable fashion using AWS services.• Built a data stage pipeline to improve the efficiency of 84% over the existing process.• Automated the ‘Taxonomy Receive process’ using Lambdas and listeners, resulting in increased efficiency of over 65%.• Specified Architectural Requirements for the design of upgraded VID to enable the provision of various data access patterns using APIs. Ideated, prototyped & tested the strategies to make the model customer-centric.• Designed data pipelines to import media, vehicle transactions, vehicle valuation data, and other metadata into AWS DynamoDB using Lambdas, S3, SQS, CloudWatch, and other AWS services.• Devised system, process, and experience layer services to interact with data resulting in a cloud-based analysis platform to enable analysts and external APIs to access data in real-time, increasing customer engagement by 60%.• Designed an application with a “mobile-first” experience motive to enable the users to upload data from auction events in real-time. Improved efficiency and curbed data defects. Achieved data efficiency of 98%.• Designed an image recognition model to scan and tag images and perform further processing.• Automated workflows involving Salesforce, AWS, SQL, APIs, and other Cloud services using Azure DevOps pipelines.

• Contributed to the Process Reengineering team as primary requirements engineer responsible for Agile.• Gathered requirements from Business, Engineering teams, and adjacencies for the Web quoting and Claims automationproject in an agile framework to streamline planning, procurement, and execution processes.• Handled UATs, Functional Testing, and Release Management activities, including organizational communications• Led prioritization meetings with key stakeholders and created SOPs, use case flows, and UAT scenarios.• Documented end to end process workflows and developed a Confluence page with training resources for the users• Developed end-to-end workflows to maintain multiple applications across various environments.• Acted as point of contact between offshore and on-site development teams, ensuring timely communication.• Fostered team dynamics with changing team size to align with Agile Standards with best practices.• Facilitated requirements gathering by holding meetings with Subject Matter Experts and other workstreams.• Actively took the responsibility of business requirements by providing operational support to Dev & QA teams.

• Worked on ITSM requests on ServiceNow platform and coordinated with users to provide necessary technology services and support. • Documented end to end process workflows and maintained using SharePoint. • Created process documents to assist the users in using software programs. Supported users in troubleshooting advanced issues. • Enhanced user experience by implementing special projects on Classroom Multimedia, Web Maintenance, Lab Layouts. • Gathered project requirements from users, coordinated with IT teams and led the project roadmap for developing in-house IT systems. • Received recognition from the department for timely resolving the technical & ITSM issues for faculty & staff.

• Made determinations to resolve consumer discrepancies regarding their enrollment/changes in the Affordable Health Care Act from Blue Cross Blue Shield. • Made determinations to resolve consumer discrepancies with pre-tax premiums where consumers used the 1095-A form to complete IRS form-8962 for tax purposes. • Transmits determinations to outreach agents that call the consumers to inform them if their case was Approved or Denied. • Reviewed agent status, patterns, and performance by utilizing real-time and historical key performance indicators (KPIs) tools.

• Led a team of 40 on-site resources and managed cost, resource deployment, time over-runs, and quality as a part of a $2.1Bn project.• Coordinated with stakeholders, cross-functional departments, and on-site personnel to monitor supply chain & logistics operations.