Tarun R. Email & Phone Number

Austin, TX, US

United States

• Automated backend services to support valuations. Salesforce, AWS Lambdas, DynamoDB, Step Functions, Elasticsearch.
• Owned the design, build, and test aspects of cloud-native applications.
• Built “Typeahead search” functionality using Elasticsearch to suggest by indexing over 2 MM records; 95%+ accuracy.
• Interacted with customers to gather feedback on UX to improve the product.
• Built GraphQL resolvers using AWS AppSync to deliver granular data based on various access patterns in API calls.
• Architected a Vehicle Information Database in Salesforce to store, update and maintain data. Developed services in AWS to use data in Salesforce and serve multiple endpoints in a scalable & reliable fashion using AWS.

Minneapolis, Minnesota, United States

• Contributed to the Process Reengineering team as primary requirements engineer responsible for Agile.
• Gathered requirements from Business, Engineering teams, and adjacencies for the Web quoting and Claims automationproject in an agile framework to streamline planning, procurement, and execution processes.
• Handled UATs, Functional Testing, and Release Management activities, including organizational communications
• Led prioritization meetings with key stakeholders and created SOPs, use case flows, and UAT scenarios.
• Documented end to end process workflows and developed a Confluence page with training resources for the users
• Developed end-to-end workflows to maintain multiple applications across various environments.

Dallas/Fort Worth Area

• Worked on ITSM requests on ServiceNow platform and coordinated with users to provide necessary technology services and support.
• Documented end to end process workflows and maintained using SharePoint.
• Created process documents to assist the users in using software programs. Supported users in troubleshooting advanced issues.
• Enhanced user experience by implementing special projects on Classroom Multimedia, Web Maintenance, Lab Layouts.
• Gathered project requirements from users, coordinated with IT teams and led the project roadmap for developing in-house IT systems.
• Received recognition from the department for timely resolving the technical & ITSM issues for faculty & staff.

United States

• Made determinations to resolve consumer discrepancies regarding their enrollment/changes in the Affordable Health Care Act from Blue Cross Blue Shield.
• Made determinations to resolve consumer discrepancies with pre-tax premiums where consumers used the 1095-A form to complete IRS form-8962 for tax purposes.
• Transmits determinations to outreach agents that call the consumers to inform them if their case was Approved or Denied.
• Reviewed agent status, patterns, and performance by utilizing real-time and historical key performance indicators (KPIs) tools.

Hyderabad, India

• Led a team of 40 on-site resources and managed cost, resource deployment, time over-runs, and quality as a part of a $2.1Bn project.
• Coordinated with stakeholders, cross-functional departments, and on-site personnel to monitor supply chain & logistics operations.

Aurangabad Area, India

Master Of Science - Ms, Computer Science And Artificial Intelligence

Master’S Degree, Industrial, Manufacturing, & Systems Engineering, A

Activities and Societies: Omicron Delta Kappa (OΔK), Graduate Student Senate (Division of Student Affairs), American Production and.

Bachelor’S Degree, Mechanical Engineering (Mechatronics), First Class

Activities and Societies: Indian Society for Technical Education, SAE Collegiate Club, MaGIsTech - Multi department technical meet, Team.