• 12 years of experience in the BPO Industry (Call Center)
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Team LeaderDatamaticsCalabarzon, Philippines -
Operations SupervisorTeleperformance Nov 2023 - PresentPhilippines -
FreelanceNookstogo Jun 2023 - Nov 2023United Arab Emirates1. Consultation: Meet with clients to understand their style preferences, functional needs, and budget constraints.2. Space Planning: Assess the layout and dimensions of the home to create a functional and aesthetically pleasing design plan.3. Furniture and Decor Selection: Source and select furniture, accessories, and decor items that align with the client’s style and budget.4. Color and Material Coordination: Choose appropriate color schemes, patterns, and materials for walls… Show more 1. Consultation: Meet with clients to understand their style preferences, functional needs, and budget constraints.2. Space Planning: Assess the layout and dimensions of the home to create a functional and aesthetically pleasing design plan.3. Furniture and Decor Selection: Source and select furniture, accessories, and decor items that align with the client’s style and budget.4. Color and Material Coordination: Choose appropriate color schemes, patterns, and materials for walls, furniture, flooring, and other elements within the space.5. Styling and Arrangement: Arrange furniture, artwork, and accessories in a visually appealing manner, considering balance, proportion, and focal points.6. Shopping and Procurement: Assist clients in purchasing furniture, decor items, and materials, either by providing recommendations or directly shopping on their behalf.7. Budget Management: Help clients establish and stick to a budget by providing cost estimates, suggesting cost-effective alternatives, and tracking expenses.8. Project Management: Coordinate with contractors, painters, and other professionals involved in the home styling process to ensure smooth execution of the design plan.9. Communication and Collaboration: Maintain regular communication with clients, keeping them updated on the progress of the project and seeking their input and feedback.10. Follow-Up and Maintenance: Provide post-styling support, such as addressing any concerns or making adjustments to the design based on client feedback. Show less
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Vm StylistPan Home Jun 2022 - May 2023Sharjah Emirate, United Arab EmiratesAs a Marketing Stylist for E-commerce, my primary responsibility will be to create visually appealing and on-brand product imagery. Playing a crucial role in curating and styling products for photoshoots, ensuring they are presented in an attractive and compelling manner to entice customers and enhance the overall online shopping experience.Responsibilities:1.Product Styling: Collaborate with the marketing and creative teams to plan and execute product photoshoots, ensuring that… Show more As a Marketing Stylist for E-commerce, my primary responsibility will be to create visually appealing and on-brand product imagery. Playing a crucial role in curating and styling products for photoshoots, ensuring they are presented in an attractive and compelling manner to entice customers and enhance the overall online shopping experience.Responsibilities:1.Product Styling: Collaborate with the marketing and creative teams to plan and execute product photoshoots, ensuring that products are styled in a visually appealing and on-brand manner.2. Visual Storytelling: Using my styling expertise to create cohesive and aesthetically pleasing product imagery that tells a story.3.Trend Monitoring: Stay up-to-date with the latest design, and lifestyle trends to incorporate them into product styling, ensuring the brand remains relevant and appealing to customers.4. Set Design and Prop Selection: Source and select appropriate props, backgrounds, and set elements to enhance the visual appeal of product photoshoots and create a cohesive brand aesthetic.5. Collaboration: Work closely with photographers, models, and other team members to ensure the successful execution of photoshoots and achieve desired outcomes.6. Brand Consistency: Maintain consistency in product styling across various marketing channels, including the website, social media platforms, and digital advertisements, to reinforce the brand identity and enhance brand recognition. Show less -
Visual Merchandiser - InstagramPan Emirates Apr 2021 - Jun 2022Sharjah, United Arab EmiratesJob Title: Visual Merchandiser for InstagramAs a Visual Merchandiser for Instagram, my primary responsibility is to create visually appealing and engaging content that promotes our brand and products on the platform. Playing a crucial role in attracting and retaining followers, increasing brand awareness, and driving sales through strategic visual merchandising techniques.Responsibilities:1. Content Creation: Develop and curate high-quality, visually appealing content… Show more Job Title: Visual Merchandiser for InstagramAs a Visual Merchandiser for Instagram, my primary responsibility is to create visually appealing and engaging content that promotes our brand and products on the platform. Playing a crucial role in attracting and retaining followers, increasing brand awareness, and driving sales through strategic visual merchandising techniques.Responsibilities:1. Content Creation: Develop and curate high-quality, visually appealing content for Instagram, including photos, videos, and graphics that aligns with our brand identity.2.Brand Promotion: Showcase our products in a creative and attractive manner, highlighting their key features and benefits to entice followers and potential customers.3. Trend Monitoring: Stay up-to-date with the latest trends, styles, and techniques in visual merchandising on Instagram, and apply them to our content strategy to ensure we remain relevant and appealing. Show less -
Operations SupervisorSterling Global Call Center Inc Jan 2019 - Jan 2021Quezon City, National Capital Region, PhilippinesAs an OpsSup, my main responsibility will be to oversee the daily operations of the call center and ensure efficient and effective customer service delivery. Playing a critical role in managing team leaders and representatives, monitoring performance metrics, and ensuring a positive customer experience.Responsibilities:1. Team Management: Supervise and lead a team of call center representatives, providing guidance, support, and training to ensure they deliver exceptional… Show more As an OpsSup, my main responsibility will be to oversee the daily operations of the call center and ensure efficient and effective customer service delivery. Playing a critical role in managing team leaders and representatives, monitoring performance metrics, and ensuring a positive customer experience.Responsibilities:1. Team Management: Supervise and lead a team of call center representatives, providing guidance, support, and training to ensure they deliver exceptional customer service.2. Performance Monitoring: Monitor call center representatives’ performance, including call quality, adherence to scripts and guidelines, and average handling time, to ensure service level agreements and performance targets are met.3. Customer Service Excellence: Ensure that all customer interactions are handled professionally, efficiently, and with empathy, resolving customer complaints and issues in a timely manner.4. Process Improvement: Identify areas for improvement in call center operations and implement strategies to enhance efficiency, productivity, and customer satisfaction.5. Training and Development: Conduct regular training sessions to ensure call center representatives are equipped with the necessary skills and knowledge to handle customer inquiries and resolve issues effectively.6. Reporting and Analytics: Analyze call center data and generate reports on key performance indicators, such as call volume, average response time, customer satisfaction, and agent productivity, to identify trends and make data-driven decisions.7. Quality Assurance: Implement and enforce quality assurance standards and processes to ensure consistent and high-quality customer service delivery.8. Collaboration: Work closely with other departments to address customer concerns, resolve issues, and improve overall service delivery.9. Escalation Management: Handle escalated customer issues and complaints, providing appropriate solutions and ensuring customer satisfaction. Show less
John Mark L. Education Details
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Broadcasting
Frequently Asked Questions about John Mark L.
What company does John Mark L. work for?
John Mark L. works for Datamatics
What is John Mark L.'s role at the current company?
John Mark L.'s current role is Team Leader.
What schools did John Mark L. attend?
John Mark L. attended Centro Escolar University.
Who are John Mark L.'s colleagues?
John Mark L.'s colleagues are Vanessa Ang, Sandeep Waydande, Charlemagne Resureccion, Rajesh Agarwal, Ankush Mate, Kavya Jadhav, Vidyesh Badal.
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John Mark L. Gaco
Cagayan De Oro City -
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