Joaquin Nunez Email & Phone Number

Elk Grove, California, United States

Elk Grove, Ca.

- Voice of ALLDATA when contacted for product inquiries, sales demos, installation, normal usage, training and technical support issues- Demonstrate availability, friendliness, knowledge, confidence, consistency, efficiency, and act as customer advocate seeking to improve the customers experience, our products and our services.

Elk Grove, Ca.

Handled 200+ inbound calls per day and dealt with escalated customer issuesResponsible for customer account retention which involved assessing customer issues and offering solutions to meet needsDiscussed billing plans & telecom service options and made account adjustments as needed Utilized database to update customer account history and personal information

Performed 3rd party collections for major credit card carrierMade 300+ outbound calls per day for skip tracing, client follow up and payment arrangements Entered personal client data into system to ensure updated records

Key sales representative responsible for product sales and product reference. Responsible for assisting customers with their needs, concerns and other customer service issues. Main salesman of Cellular and satellite products.Aarons Sales & Lease

Delivered and set up major home appliances for residential customersExplained appliance features and answered questions to functionality of equipment