Leading Customer Success teams based in Spain, Portugal & Chile in a SaaS, B2B environment, managing a book of business of $xxM ARR, delivering 95% Renewal Rate, xxx,x% Net Account Revenue, +40 NPS. Focus on order to value, customer outcomes, retention and growth. Implementing a scaled offer for Success Account Management across EMEA.

Led Customer Success teams in Iberia in a B2B SaaS environment, book of business of $xxM ARR, delivering 92% Renewal Rate. Tech Support teams (T1, T2 & T3) based in Iberia and Chile, managing 70k contacts/year, delivering world class TTR & CSAT. Launched foundations for a platform migration program.

Overseeing Post-Sales (implementation services and technical support). Modeling efficient business processes, automation.Integrated Supply Chain Management securing local market and 30 International Resellers across EMEA and LATAM.

Supply Chain Management to secure domestic and market expansion to 30 Geos in EMEA and LATAM.Direct and indirect procurement, Fleet Management, Facilities Management and Budget.

Direct and indirect procurement, Fleet Management, Facilities Management and Budget.

Supply Chain Management of the physical and electronic security product portfolio according with the New Sales and Maintenance business plans.Warehouse management (Lisbon, Oporto, Luanda)

Direct and indirect procurement, Fleet Management, Facilities Management and Budget.

Overseeing day-to-day operation (shift) of the cigarrete filters production unit. Maintenance, process improvement, production planning.

Consolidate an review production specs, process flows and other relevant information in the Body Shop unit.