Nuno Mendonça Email & Phone Number

London, United Kingdom

- Managed a global technology operations pipeline delivering an end-to-end service for project management, delivering over 700 technical projects, running introduction, requirement gathering and governance reviews with project sponsors, coordinating impact assessments and solution design with the engineer teams, and overseeing handover to implementation.

Oxford, United Kingdom

- Lead a team of high performing 2nd Line Support Technicians in a busy environment, ensuring all project deadlines are met and SLAs are followed in customer incidents.- Applied Agile methodologies and Scrum framework approach to manage the team, including daily stand-ups and weekly retros to facilitate task delivery and remove blockers.- Coordinated the.

Oxford, United Kingdom

- Investigation, replication and resolving incidents for multiple supported online e-learning platforms and software.- Functioned as a bridge between clients, Product Owners, Platform Managers and the wider business.- Chaired periodic support group meetings across the business such as presenting department's performance stats, discussing technical.

London, United Kingdom

- First line fault resolution, as well as further technical investigation and testing, and technical escalation when necessary.- Maintained Pearson's Fronter Support website up-to-date, including known issues and resolutions, as well as Fronter-related news, etc.