Nuno De Oliveira Email & Phone Number

Madrid E Região

* Responsible for steering the Retailer Business* Assurance of consistent client modern luxury experience @retailer* New modern business operating model

Madrid, Community Of Madrid, Spain

1. Responsible for Driving the Focus on Customer Satisfaction and Loyalty.2. Monitoring and Managing Retailer CS and P&A Performance.3. Responsible for the Implementation and embedding of Programmes and Initiatives.4. Responsible for Managing Compliance to Franchise Standards.

Madrid Area, Spain

1. Works with Retailer management and Repair Operations Staff to actively develop a customer-focused culture, which delivers high levels of customer loyalty and advocacy.2. Works with Retailers to review data on customer satisfaction relating to Workshop process and make improvements to the customer experience.3. Supports the Retailer to deliver outstanding customer service by getting involved to ensure the Retailer Technical Processes are aligned to group Standards.4. Reviews key processes and identifies opportunities to improve compliance and efficiency.

Madrid Area, Spain

1. Conduct training classes by presenting job-specific, company-specific and generic software applications classes.2. Maintain quality service by establishing and enforcing organization standards.3. Maintain technical knowledge by attending educational workshops and reviewing publications.

Lyon Area, France

1. Ensure a privileged contact with the respective National Sales Companies to identify quality issues and search for their possible solution.2. Harmonization of aftersales tools and processes throughout South West European markets, leveling up the global customer experience for end users.3. Contribute to development and sustainability of local aftersales teams, by preparing technical conferences, personalized training and orientation programs.

Madrid, España

1. Ensure the successful launch of the service of technical support for Renault Trucks brand in Portugal.2. Act as a liaison for Iberian customers to HQ and Sales.3. Provide feedback to HQ to improve processes and tools.4. Develop positive customer relationships.

Altmba42 Opal Cohort

The altMBA is an online leadership and management workshop. Over 6,000 hand-picked students from 90+ countries have completed this.

Be, Mechanical Engineering

Industrial Production Engineering