Nupoor Rajkumar Email & Phone Number

India

Bengaluru, Karnataka, India

Working with a cross-functional team to design and expand health education programs and digital products to family caregivers across various health systems in need including Bangladesh, India, Indonesia and Nepal.

Bengaluru, Karnataka, India

Led a team of service designers in India, to strategically and iteratively design and redesign frontstage experiences for health behaviour change, as well as employee-centred backstage experiences to support the same, with a regularly applied systemic lens.From January 2023 onwards, additionally worked to design the pilot for the Indonesia program, as well as hired, managed and mentored service designers in Indonesia and Bangladesh.

Bengaluru, Karnataka, India

Led all Service Design activities, and worked with cross-functional teams to advance the Service Design practice within the organisation. Additionally, contributed towards Digital Product Design (UX) for relevant user-facing tools.Aurora Health Innovations is proudly associated with Noora Health, an innovative organisation focused on health behaviour change. Noora Health was honoured as a TED 2022 Audacious Project Grantee and is also a recipient of the 2022 Skoll Foundation Award for Social Innovation.

Chennai Area, India

Using Human-centred Design and habit-forming principles, led the User Experience and Visual Branding Strategy for this startup.

Collaboratively designed and redesigned services, as well as digital products and experiences to help transform companies in the fields of healthcare and education.

Mumbai, Maharashtra, India

Project Lead for Steelcase's CSR project that equipped students at government schools in Patparganj, Delhi with Design Thinking skills to solve real-time problems.Facilitated workshops in Design Thinking and Innovation.- Lead Guest Lecturer at IIM Udaipur and SP Jain School of Global Management.- Co-facilitator for workshops at Reliance Health, Saint Gobain, etc.

Chennai Area, India

Worked closely with the Customer Service team to improve both their internal employee experience and the way they interact with customers, for a better customer experience.Led the effort towards ensuring all products, services and experiences delivered by the education services organisation were human-centred and consistent, using Service Design Thinking.

Chennai Area, India

- Responsible for the redesign and improvement of the Chrysalis classroom experience for schools (front stage) across India, using Design Thinking methods- Created the visual strategy for each collateral that contributed to the classroom experience, such as the textbooks, classroom management tools and a handbook for teachers- Designed for seamless communication amongst internal teams (backstage) within the organisation, such as the UX/UI for Chrysalis' CRM tool

Sydney, Australia

- Worked on a project with Westpac bank that involved primary and secondary research, research analyses and synthesis, stakeholder engagement and co-creation, end-to-end customer journey mapping and creating a research and recruitment brief.- Coached teams within ING Australia to help them work towards solving customer pain points in order to increase retention.

- Designed visual communication for brands, in the form of logos, brochures, menu cards, packaging, wallpapers, etc- Designed the UX/UI of mobile applications and websites- Clients ranged from startups in India, the United States and Singapore, to established corporates such as Cathay Pacific India

Savannah, Georgia Area

Led the planning and execution of events for SCAD students to help them better understand Environmental Sustainability. Events included organic gardening and beach cleanups, as well as opportunities to volunteer and collaborate with local organisations including Savannah Bicycle Campaign and Savannah Tree Foundation.

Savannah, Georgia Area

- Worked on the UX for client websites- Worked on logo concepts for InVision- Developed internal collaterals for the company including a Brand Guidelines document- Assisted the lead photographer with photoshoots as needed

Chennai Area, India

- Designed logos, brochures, newspaper ads, hoardings, in store collaterals (POPs), etc for clients including Ahalya, Times of India, Prince Jewellery, Adroit, Fruit Shop on Greams Road, etc- Assisted the copywriting team for a number of projects- Played a significant role in business development and client engagement

Chennai Area, India

Designed collaterals for CRX's yearly cycling event aimed at promoting cycling as a sustainable means of transport. Also volunteered at the event itself.

Bangalore

Worked in the Client Service department to conduct Market Research for pitches to prospective clients. Played an integral role in bringing a significant client on board.

Master Of Arts (M.A.), Graphic Design, 3.5 Gpa

Activities and Societies: SCAD Serve• Human-centred design • Service Design • Design for Sustainability • User Experience and User.

Certificate, Design Thinking For Innovation

Completed a certificate via Coursera.

Bsc Visual Communication

Activities and Societies: Member of Parliament, Ministry of Fine ArtsHuman Psychology, Visual Sociology, Graphic Design, Fine Arts.